topic Re: I set up a Standing order in Broadband & Landline

I set up a Standing order

WatersA — Tue, 11 Feb 2025 01:53:33 GMT

I've been using EE Broadband for 3/4 months now the first month I paid over the phone and thought it easier to set up a monthly £29.99 standing order

Twice now I've received letters saying because no payments have been made a extra £7.50 a month late fees have been added

I emailed screenshot of proof I've paid but to date I'm waiting for a response

And still the letters come

Any suggestions 🤔?

Re: I set up a Standing order

JimM11 — Tue, 11 Feb 2025 06:59:48 GMT

@WatersA Would check where your Standing Order is going to, also as EE do not use e-mail, where is that going to.

Below the EE Payment help link for you.

Set Up or Change Your Direct Debit | Billing Help | EE

Re: I set up a Standing order

XRaySpeX — Tue, 11 Feb 2025 18:49:23 GMT

Have you set up your S.O. to pay:

EE bank account: 31012304
EE sort code: 40-02-50
Payment reference: your EE account number ?

Re: I set up a Standing order

Mustrum — Tue, 11 Feb 2025 19:01:03 GMT

@WatersA A Standing Order is not one of the "Ways to Pay your Broadband Bill".

Using that method is likley to cause you future problems especially if you also have a telephone service and have call charges. Also as your bill will vary each year you would have to ensure you made adjustments in time for the increase.

Instead follow the steps in this Help Page. https://ee.co.uk/help/billing-payments/payment-methods/how-can-i-pay-my-ee-bills

Re: I set up a Standing order

XRaySpeX — Tue, 11 Feb 2025 19:10:42 GMT

@Mustrum : No, not in Pay your EE Broadband bill , but EE's bank details for a bank transfer are provided in

Change how you pay for your EE Broadband . So there is no reason why a S.O. on that bank a/c should not work.

Re: I set up a Standing order

Mustrum — Tue, 11 Feb 2025 20:14:19 GMT

@XRaySpeX as already explained, a standing order is not an optimum way to pay bills that can be variable.

Late Payment Charge - If you don't pay your bill by Direct Debit or Recurring Card Payment and your payment is made late (more than 15 days after your
bill date), we'll charge you a £7.50 fee. This charge will be applied to your next bill and then again for each subsequent late payment. Realy not sure why you don't get it.

Re: I set up a Standing order

XRaySpeX — Tue, 11 Feb 2025 20:28:20 GMT

@Mustrum : Pardon? Get what? No need to be rude! I get it all! It's not difficult to time a S.O. to be on the billing date to avoid late payment. You have plenty of leeway. In most cases the payment would be same thro'out the year with plenty of time to revise it for the annual increase or any other known change.