topic Openreach say FTTP available, EE say not! in Broadband & Landline

Openreach say FTTP available, EE say not!

MadeInYorkshire — Tue, 11 Feb 2025 11:41:34 GMT

Hi,

Openreach say FTTP is now available to order. I have confirmed this with some other broadband providers.

However, EE say it is not available, both on their site and via a call to 150.

Can I do anything to speed up the process and get them in sync, or is it just a waiting game?

Re: Openreach say FTTP available, EE say not!

Mustrum — Tue, 11 Feb 2025 12:11:23 GMT

@MadeInYorkshire alas it is just a waiting game.

Openreach do this when they complete the physical completion of the fibre, and fail to consider the connection to the internet service provider equipment in the main exchange.

However, if you keep your eye on the BTW DSL checker it will show when WBC FTTP is available, and also look at the text to the right of the table and below for more info on how it is likley to be installed.

https://www.broadbandchecker.btwholesale.com/#/ADSL

Use the address checker tab if you don't have a phone number.

Re: Openreach say FTTP available, EE say not!

JimM11 — Tue, 11 Feb 2025 13:20:19 GMT

@MadeInYorkshire If you where like me registered with OR for Fibre Availability, then i got notice in June 2024 from OR, it took until mid Sept before EE where up and running offering the service, where a few quicker ISP's doing so well before EE but as @Mustrum pointed out it's a wait until available, if you keep an eye on it, EE upgrade offer may just hit you when logged into your account. Or search BB providers to see when they start to come on stream to you postal address.

Re: Openreach say FTTP available, EE say not!

MadeInYorkshire — Tue, 11 Feb 2025 13:43:08 GMT

Hi,

Thank you for the reply. As you say, probably a waiting game, although odd it’s already available from other suppliers. Checker output attached. Which bit will change?

Re: Openreach say FTTP available, EE say not!

MadeInYorkshire — Tue, 11 Feb 2025 13:42:44 GMT

Thank you. I begin the wait 😞

Re: Openreach say FTTP available, EE say not!

JimM11 — Tue, 11 Feb 2025 13:48:15 GMT

@MadeInYorkshire Just as a side note, do you know if your are a legacy EE customer, pre 2024 or about that time, or new EE customer onwards form that period.? Just a few things going on for what/when/where etc...

Re: Openreach say FTTP available, EE say not!

MadeInYorkshire — Tue, 11 Feb 2025 13:55:20 GMT

Hi, before 2024.

Re: Openreach say FTTP available, EE say not!

JimM11 — Tue, 11 Feb 2025 14:01:56 GMT

@MadeInYorkshire Thanks for that reply, some off the more experienced EE user support will see this and give the best advise as you now have the added legacy EE to new EE, and upgrade to FF all added into the mixing pot.!

Re: Openreach say FTTP available, EE say not!

Mustrum — Tue, 11 Feb 2025 14:19:19 GMT

@MadeInYorkshire just a word of caution, @JimM11 is referring to some issues when trying to upgrade Legacy EE (pre Nov 23) to New EE contracts, however it is possible to upgrade and stay on a Legacy contract. If they threaten early termination charges or say it is not possible, then there are ways round it if you speak to the right Customer service staff.

Re: Openreach say FTTP available, EE say not!

XRaySpeX — Tue, 11 Feb 2025 16:57:19 GMT

You will see this line appear:

At the moment while OR may have made FTTP physically in place they haven't yet released it to their ISPs for sale via BT Wholesale. The Fibre from other ISPs won't be from OR but from other networks like CityFibre.

Re: Openreach say FTTP available, EE say not!

MadeInYorkshire — Tue, 11 Feb 2025 19:19:52 GMT

Excellent, thanks for the explanation.

Re: Openreach say FTTP available, EE say not!

XRaySpeX — Tue, 11 Feb 2025 19:23:42 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & hope it soon gets sorted.

Re: Openreach say FTTP available, EE say not!

MadeInYorkshire — Wed, 05 Mar 2025 11:46:00 GMT

Hi,

This now shows as available to order, however at a max speed of 330Mbps, which is disappointing.

A few houses away it says 1000Mbps.

I’ve checked with EE and they also say max 330Mbps.

Sky and others say 1000Mbps! Does anyone know why there is this discrepancy?

TIA.

Re: Openreach say FTTP available, EE say not!

JimM11 — Wed, 05 Mar 2025 12:04:11 GMT

@MadeInYorkshire It's time for you to check what it say's on the OR Fibre checker first, click on the link below.

Edit:- There is a few parts to what/what not can be done, OR say's/ BTW say's, / and finally what/when EE are ready at the Exchange side, until all the parts align then it's the COMPUTER say's NO....

Fibre Checker

Re: Openreach say FTTP available, EE say not!

XRaySpeX — Wed, 05 Mar 2025 12:04:04 GMT

You sure it says WBC FTTP? A max of 330 Meg is usually G.Fast, a variant of FTTC.

Re: Openreach say FTTP available, EE say not!

MadeInYorkshire — Wed, 05 Mar 2025 12:19:36 GMT

Hi, it says 1600Mbps.

Re: Openreach say FTTP available, EE say not!

MadeInYorkshire — Wed, 05 Mar 2025 12:21:18 GMT

Hi, image attached.

Re: Openreach say FTTP available, EE say not!

Mustrum — Wed, 05 Mar 2025 12:41:49 GMT

@MadeInYorkshire it looka like all of the work has not yet completed in the BTW network, so you will need to wait a bit longer if you want over 300Mbps

Re: Openreach say FTTP available, EE say not!

JimM11 — Wed, 05 Mar 2025 12:44:55 GMT

@MadeInYorkshire So it's looking like OR are ready for full speed's, some off the BB ISP's like Sky etc are ready to give you gigabit speed, but BTW are still behind or hopefully not going to restrict you to max 330Mb/s, this can be Exchange side, oversold on max and EE etc will be only offered that speed, would be worth having a look at say Vodafone on the BB side to see what they offer, DO NOT use sky as a ref as they can have there own side and agreement's with BTW. Also take a quick look if BT offer up to gigabit also. HTH

Re: Openreach say FTTP available, EE say not!

MadeInYorkshire — Wed, 05 Mar 2025 12:53:43 GMT

Hi, this could well be true. It's only updated in the past couple of hours.