topic Moving from BT to EE Full Fibre -few questions in Broadband & Landline

Moving from BT to EE Full Fibre -few questions

Kerswell99 — Tue, 11 Feb 2025 10:48:57 GMT

Hi, currently on BT Halo 3+ , Street has just been activated so thinking of switching to EE 1.gb . Full Fibre. Couple of questions,really appreciate any help - Thanks.

1) Do BT charge exit Fees (one year left to run on contract) to switch to EE

2) Just had Digital Voice activated by BT - how would/can I go about switching this and porting number? "Busiest Home Bundle" - no home line provided -does this impact on this?

3) Wifi Mesh over House. Do EE provide systems such as the Whole Home Discs etc that BT provide to stretch signal?

Many thanks

Re: Moving from BT to EE Full Fibre -few questions

bobpullen — Tue, 11 Feb 2025 11:03:27 GMT

1) Somebody probably knows for sure but I suspect not. I'm sure the Sales Team can advise you one way or the other if you get in touch.

2) Should be fine to port the number across, as long as you're not considering the 1.6Gbps product as I don't think that supports Voice yet.

3) BT 'Whole Home' discs are hub-agnsotic so should work with anything. If you're talking about BT 'Complete Wi-Fi' though, then yes EE do have an equivilent; it's called Smart WiFi. There are various iterations depending on what hub you're sent (likely to be Smart WiFi Plus or Smart WiFi Pro though).

Re: Moving from BT to EE Full Fibre -few questions

AlfieT100 — Tue, 11 Feb 2025 11:38:04 GMT

Got this question too.

Re: Moving from BT to EE Full Fibre -few questions

Mustrum — Tue, 11 Feb 2025 12:16:23 GMT

@AlfieT100 the answers are still the same.

Speak to BT support, they are actively moving residential customers to EE, so there should be no termination charges, but likely to be a new two year contract.