https://community.ee.co.uk/t5/Broadband-Landline/Poor-service/m-p/1505393#M114135 <P>Since moving to ee and upgrading to full fiber &nbsp;my service has never been so bad .</P><P>Itfrequently drops out&nbsp;<BR />the increased download speed is hardly noticeable &nbsp;and the app always seems to be under maintenance at the exact time I need to access it. &nbsp; A replacement hub was sent to me then for weeks thereafter I was hounded to return the &nbsp;original even though it had been promptly posted to them.&nbsp;<BR />They said they would send an engineer &nbsp;so to my surprise the gentleman who &nbsp;arrived was the very same person who served me in Screwfix a few weeks earlier. &nbsp;Hooked up a laptop, told me what my download speed was &nbsp;then left.</P><P>other than that a great system. &nbsp;</P><P>&nbsp;</P> Sun, 09 Feb 2025 23:27:58 GMT Anthonyjames 2025-02-09T23:27:58Z https://community.ee.co.uk/t5/Broadband-Landline/Poor-service/m-p/1505393#M114135 <P>Since moving to ee and upgrading to full fiber &nbsp;my service has never been so bad .</P><P>Itfrequently drops out&nbsp;<BR />the increased download speed is hardly noticeable &nbsp;and the app always seems to be under maintenance at the exact time I need to access it. &nbsp; A replacement hub was sent to me then for weeks thereafter I was hounded to return the &nbsp;original even though it had been promptly posted to them.&nbsp;<BR />They said they would send an engineer &nbsp;so to my surprise the gentleman who &nbsp;arrived was the very same person who served me in Screwfix a few weeks earlier. &nbsp;Hooked up a laptop, told me what my download speed was &nbsp;then left.</P><P>other than that a great system. &nbsp;</P><P>&nbsp;</P> Sun, 09 Feb 2025 23:27:58 GMT https://community.ee.co.uk/t5/Broadband-Landline/Poor-service/m-p/1505393#M114135 Anthonyjames 2025-02-09T23:27:58Z https://community.ee.co.uk/t5/Broadband-Landline/Poor-service/m-p/1505397#M114136 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/2412219">@Anthonyjames</a>&nbsp;:&nbsp;Which EE BB plan are you on including its speed? What EE router do you have (read its label or post a pix)?</P> Sun, 09 Feb 2025 23:35:37 GMT https://community.ee.co.uk/t5/Broadband-Landline/Poor-service/m-p/1505397#M114136 XRaySpeX 2025-02-09T23:35:37Z