topic Re: Very dissatisfied with EE & Openreach in Broadband & Landline

Very dissatisfied with EE & Openreach

Tintenter — Sun, 09 Feb 2025 22:02:38 GMT

Been with EE on copper broadband for the last 2 years and EE convinced me to go fully fibre. They came to install the new fibre optic cable from the pavement to my house & couldn’t complete it due to a blockage in the underground service pipe. It was at this point that I found the copper broadband had been disconnected and they couldn’t reconnect. Been without broadband & a home phone line for 11 days now & neither EE or Openreach seem to be able to communicate with each other! To make matters worse, EE also sold me 2 new SIM only contracts & now I also find out that there mobile signal which is advertised as good for both indoor & outdoor at my post code doesn’t have any signal within my house & only 1 bar when outside on my property.

Couldn’t get any worse & really disappointed.

Re: Very dissatisfied with EE & Openreach

XRaySpeX — Sun, 09 Feb 2025 22:10:36 GMT

@Tintenter : You can make a formal complaint to EE & if you don't get satisfaction after 8 weeks you can take it to EE's ADR provider. See Complaints code of practice and here is the Complaints Form .

Re: Very dissatisfied with EE & Openreach

Christopher_G — Mon, 10 Feb 2025 09:23:21 GMT

Hi @Tintenter

Welcome to the community.

I'm really sorry to hear of your experience with this. If you follow @XRaySpeX's advice and fill in the complaints form, our complaints team will look into it and contact you directly to discuss. Hopefully it's sorted soon for you.

Please keep us updated.

Chris