topic Re: Clicking "Check Broadband" brings up a page saying BLOCKED in Broadband & Landline

Clicking "Check Broadband" brings up a page saying BLOCKED

Profile closed — Sun, 09 Feb 2025 15:45:03 GMT

As the subject says, Clicking "Check Broadband" brings up a page saying BLOCKED. I'm trying to check because the internet has been up and down all day (Shocking for EE /sarcasm)

Re: Clicking "Check Broadband" brings up a page saying BLOCKED

JimM11 — Sun, 09 Feb 2025 16:05:48 GMT

@Profile closed What is the page that you are trying to check, is it for mobile or home broadband?

Re: Clicking "Check Broadband" brings up a page saying BLOCKED

Profile closed — Sun, 09 Feb 2025 18:42:49 GMT

Home broadband and tried it on different browsers

Re: Clicking "Check Broadband" brings up a page saying BLOCKED

Mustrum — Sun, 09 Feb 2025 19:15:43 GMT

@Profile closed Do you mean from the link on the EE Help pages:

https://ee.co.uk/help/broadband

or somewhere else?

Re: Clicking "Check Broadband" brings up a page saying BLOCKED

Profile closed — Sun, 09 Feb 2025 19:23:08 GMT

Yes, it seems to be working now but when I posted it wasn't

Re: Clicking "Check Broadband" brings up a page saying BLOCKED

Mustrum — Sun, 09 Feb 2025 19:36:38 GMT

@Profile closed Great, how is your broadband, did the test reveal anything?

Which router and broadband service do you have?

What issues are you having?

Re: Clicking "Check Broadband" brings up a page saying BLOCKED

Profile closed — Sun, 09 Feb 2025 20:32:28 GMT

Of course not but it's repeatedly spiking and disconnecting. Just disconnect twice in 10 mins

EE router

Re: Clicking "Check Broadband" brings up a page saying BLOCKED

JimM11 — Sun, 09 Feb 2025 21:24:48 GMT

@Profile closed What leads you to this conclusion, do you see a change indicated on the router, ie the light changes colour etc.

Your generic answer EE Router is off no help.

Re: Clicking "Check Broadband" brings up a page saying BLOCKED

Profile closed — Sun, 09 Feb 2025 21:26:06 GMT

??? The indication my my ping spiking on multiple online games and then disconnecting???

It's the New EE router. Are you a technician?

Re: Clicking "Check Broadband" brings up a page saying BLOCKED

JimM11 — Sun, 09 Feb 2025 21:35:53 GMT

@Profile closed The Forum is public, and all are user's like yourself, there is no EE support, you may wish to click on the welcome above to see how the forum works. If this is a newly installed system you would be advised to have the system checked.

If it is the new EE then from a mobile phone that is registered to your account, send the text HELP to 66033 tomorrow when you are at home and during the hours that EE are open, that will start a test, link below will explain or do the online test.

Broadband Help | EE

Re: Clicking "Check Broadband" brings up a page saying BLOCKED

Profile closed — Sun, 09 Feb 2025 21:36:56 GMT

I wasn't asking for help. I was merely stating to EE what the page said.

Re: Clicking "Check Broadband" brings up a page saying BLOCKED

XRaySpeX — Sun, 09 Feb 2025 21:41:32 GMT

You're not stating anything to EE here. You are merely having a discussion with fellow users, not necessarily of EE.

You make a statement in your OP & we naturality try to pin down where & what this is happening.