topic Re: Link a device (Broadband) help in Broadband & Landline

Link a device (Broadband) help

philharmonic — Fri, 07 Feb 2025 23:33:18 GMT

Re: Link a device (Broadband) help

philharmonic — Fri, 07 Feb 2025 23:39:28 GMT

Hi,

I'm trying to link my Broadband to my account (EE ID?) . The online dialog asks for my landline number (amongst other details) to be entered and when I do this, it says it's invalid. I have entered the number with and without the area code but to no avail. What should I enter to satisfy the validation?

Re: Link a device (Broadband) help

XRaySpeX — Sat, 08 Feb 2025 04:33:50 GMT

In your online MyEE: Home > Plans & Subs > Manage numbers > Add another number > Link EE Broadband.

Re: Link a device (Broadband) help

philharmonic — Sat, 08 Feb 2025 11:15:54 GMT

Hi XRay - thanks for the reply but this not the information I need. I know the process to follow but the dialog does not recognise my landline number. I just need to know the validation criteria for the field. I could also use my Billing account number as an alternative but the number I have been given is also not being accepted in the dialog.