topic Re: Speed to Hub dropping in Broadband & Landline

Speed to Hub dropping

Colesey — Wed, 29 Jan 2025 13:38:15 GMT

Recently I have noticed my speeds have dropped across the house. Usually I would get 924.5mbps speed to hub when testing (been like this for the last year) in the EE app but recently it has been dropping as low as 720mbps. I know I have a stay fast guarantee of 700mbps and yes it hasn't fallen below this. Strangely when I power cycle the ONT and do a test again it goes back up to 924.5mbps in the app tester; within this period I’m getting full speeds again throughout the house. All Smart Wifi Pros are hardwired. Then within a couple hours the speed to the hub plummets again.

Any recommendations? ONT reset?

In hub settings the link speed is 1000mbps.

Re: Speed to Hub dropping

Mustrum — Wed, 29 Jan 2025 14:27:34 GMT

@Colesey Your service is dependant on the number of other people also connecting to the same equipment at the same time as you, so yes you will get max speeds when you first switch on, but no doubt lots of your neighbours have also taken up the FF service.

There would be something wrong ig your hub link speed was not showing 1000Mbps, as that is the speed it is connected to the ONT.

Nothing to worry about really.

Re: Speed to Hub dropping

Colesey — Wed, 29 Jan 2025 14:41:36 GMT

Thanks for the reply @Mustrum but I still don’t think that really explains why the speed to the hub is max speed a few hours after the ONT resets. How can it be 925 for a few hours when without the reset it still would’ve been around 750 ish. Doesn’t really make sense to me.

Re: Speed to Hub dropping

XRaySpeX — Wed, 29 Jan 2025 14:52:54 GMT

Are you saying that the "WAN link speed:" on the Status page does not stay at 1 Gig but keeps varying?

Re: Speed to Hub dropping

Colesey — Wed, 29 Jan 2025 15:23:08 GMT

Honestly can’t say either way as I don’t always check it. It’s the speed to the hub test within the app that varies.

Re: Speed to Hub dropping

JimM11 — Wed, 29 Jan 2025 16:14:39 GMT

@Colesey This is what the current app test looks like, see if you get similar but with the higher speeds. it is a 2 tier test on the app.

App speed test SW31B router

Re: Speed to Hub dropping

Colesey — Wed, 29 Jan 2025 16:23:05 GMT

Thanks Jim, just waiting for the pic to get approved

Re: Speed to Hub dropping

XRaySpeX — Wed, 29 Jan 2025 16:25:29 GMT

Don't worry, the images were awaiting approval. I have now done so & they should appear soon.

Re: Speed to Hub dropping

Colesey — Fri, 07 Feb 2025 11:57:56 GMT

The latest Hub Pro FW update seems to have fixed my issues!

Re: Speed to Hub dropping

JimM11 — Fri, 07 Feb 2025 12:01:53 GMT

@Colesey Posting earlier today, ANOTHER update pushed to the Pro router's, just in case.

Re: Speed to Hub dropping

Colesey — Fri, 07 Feb 2025 12:21:05 GMT

I can’t keep up! But if it fixes issues I’m all for it!