topic Question about Smart Hybrid Connect box in Broadband & Landline

Question about Smart Hybrid Connect box

Floydian9 — Fri, 07 Feb 2025 11:26:10 GMT

Due to move from BT to EE at the end of the month.

The Smart Hub Pro & WIFI Pro equipment have arrived but there's no sign of the Smart Hybrid Connect box!!

Some mentioned as I'm currently on BT Halo 3+, i should just keep hold of the EE Hybrid box I've already got??

Question I have is will it work with my new equipment? Or should i be getting a new box?

Thank you in advance for any replies.

Regards

Re: Question about Smart Hybrid Connect box

Peter_W — Fri, 07 Feb 2025 13:58:47 GMT

Hey there @Floydian9.
Welcome back to the Community 😊

I've had a check and the BT Hybrid connect, which is also sometimes EE branded, will work with both the BT Smart Hub 2 and the newest EE Hubs as well.

I'd still recommend checking in with our team so we can be 100% sure on the details of your order, though.

You can find all the details you need on how to contact them here:

Peter

Re: Question about Smart Hybrid Connect box

Floydian9 — Fri, 07 Feb 2025 14:17:15 GMT

That's great. Many thanks for taking the time to reply.