topic Re: Broadband in Broadband & Landline

Broadband

Rs12345 — Thu, 06 Feb 2025 21:35:53 GMT

The worst broadband I have ever had. Rang to complain and they said there is nothing they could do. The lag from the internet is awful so for anyone who likes to game I recommend not to buy this broadband. Virgin is far far better and cheaper. Worst customer service and terrible broadband. Stay well away from this service!

Re: Broadband

Mustrum — Thu, 06 Feb 2025 21:55:00 GMT

@Rs12345 What broadband service do you have, and which router model?

Is there something we can do to try and help?

Re: Broadband

Rs12345 — Fri, 07 Feb 2025 08:38:06 GMT

I have the full fibre 500 for £40 a month, not sure what you can offer to help as I have already tried with customer service but they offered no help. I asked for the WiFi booster as a form of compensation but they said they cannot do this. I will be cancelling my broadband as soon as my contract ends and moving back to virgin as the broadband the worst I’ve had. Virgin is far far better and almost £10 a month cheaper.

Re: Broadband

Leanne_T — Fri, 07 Feb 2025 12:43:51 GMT

Hi there @Rs12345

I am sorry you have had this experience when gaming.

If you would like to discuss your options and see what can be done to help, please try getting back in touch with the technical support guides.

They can access the account and get the broadband connection looked into.

Leanne.

Re: Broadband

Rs12345 — Fri, 07 Feb 2025 13:45:26 GMT

I’ve tried this and they offered no help. They suggested I pay for the WiFi booster but that’s not good enough

Re: Broadband

Leanne_T — Fri, 07 Feb 2025 13:48:20 GMT

I am sorry to hear this @Rs12345

If you would like to open a complaint, if you have not been in touch with the complaints team already, please see the Make a Complaint | Contact Us page.

Leanne.