topic Re: EE Smart Hub Pro - DDNS broken after latest firmware update? in Broadband & Landline

EE Smart Hub Pro - DDNS broken after latest firmware update?

mikefairgrieve — Sun, 29 Dec 2024 07:21:34 GMT

Configured DDNS when i initially setup the new Smart Hub Pro and it was working fine, updated overnight to firmware version r2.64.3-R-1213091-PROD-1 and now DDNS sits at connecting constantly and doesnt update. Anyone else experiencing the same issue? Reset of router has made no difference.

Re: EE Smart Hub Pro - DDNS broken after latest firmware update?

robomotic — Sun, 29 Dec 2024 20:47:36 GMT

Same here!

Re: EE Smart Hub Pro - DDNS broken after latest firmware update?

Mustrum — Sun, 29 Dec 2024 21:47:57 GMT

@mikefairgrieve there have been quite a few reports on the lack of DDNS on EE's latest routers.

You must have got a very early firmware version if you managed to do anything with DDNS.

Re: EE Smart Hub Pro - DDNS broken after latest firmware update?

mikefairgrieve — Sun, 29 Dec 2024 21:54:48 GMT

@Mustrum The Pro router has it configured as standard and it's still available to setup in the latest firmware it just fails to update. The previous router SH+ is recieving an updated firmware adding DDNS back in as per post on this community which is good news, it just looks like they broke it in the Pro router with the latest firmware.

Re: EE Smart Hub Pro - DDNS broken after latest firmware update?

Mustrum — Sun, 29 Dec 2024 23:04:32 GMT

Sorry @mikefairgrieve probably me getting routers mixed up.

From my own point of view, and I don't have too many requirements from a router, but I have found BT Group routers to have limitations, and have preferred using my own.

Re: EE Smart Hub Pro - DDNS broken after latest firmware update?

JimM11 — Sun, 29 Dec 2024 23:27:18 GMT

@mikefairgrieve Have you tried just turning off the DDNS service, then resetting the profile parameters back into the router just incase it got screwed up with the FW upgrade. Not many of the +Routers are having the new FW pushed out by EE and would be a silly thing for them too do over this period. Quick check on my + now heading to day 53 no changes and long may it continue before they possibly mess it up with a FW push.

Re: EE Smart Hub Pro - DDNS broken after latest firmware update?

bobpullen — Mon, 30 Dec 2024 09:25:38 GMT

@mikefairgrieve and @robomotic - ignoring the status display, is the feature definitely not working?

What DDNS providers are you using? I've noticed something similar in the past with NoIP, but when I checked the NoIP Control Panel, it seemed that the hostname was actually being updated.

Re: EE Smart Hub Pro - DDNS broken after latest firmware update?

mikefairgrieve — Mon, 30 Dec 2024 10:18:43 GMT

Yeah it's NoIP that I use and last update was the day before the firmware upgrade, since then nothing on the NoIP panel online.

Re: EE Smart Hub Pro - DDNS broken after latest firmware update?

mikefairgrieve — Mon, 30 Dec 2024 10:21:03 GMT

Tried that yeah, done a full factory reset of the router just incase and as soon as I enter the DDNS details and save it , it says it's successful however the status just shows "Connecting" constantly with no updates on the NoIP online panel.

Re: EE Smart Hub Pro - DDNS broken after latest firmware update?

bobpullen — Tue, 31 Dec 2024 12:05:10 GMT

@mikefairgrieve - just checked and mine is also stuck on 'Connecting'. Last update was around 4.30pm yesterday when I rebooted my hub. Not sure what update interval we should expect, but if updates get through following reboot or Internet loss/restoration then maybe that suffices (it's the only time that your IP address would change)?

Re: EE Smart Hub Pro - DDNS broken after latest firmware update?

Huggons1 — Tue, 31 Dec 2024 14:10:06 GMT

Can I ask what firmware version update you received 30/12/24 please and for which router.

currently running

Smart Hub Plus - Firmware version: r1.35.0-R-1138091-PROD-83002 17/08/2024 App ver 1.13.1

and

Smart Hub Pro - Firmware version: r2.64.3-R-1213091-PROD-1 21/11/2024 App ver 2.34.2

Re: EE Smart Hub Pro - DDNS broken after latest firmware update?

mikefairgrieve — Tue, 31 Dec 2024 21:19:40 GMT

Both of mine are the same 👍, the Pro hub i have only recently installed.

Re: EE Smart Hub Pro - DDNS broken after latest firmware update?

mikefairgrieve — Tue, 31 Dec 2024 21:23:42 GMT

Hmm, i will enable it again and see when the next update gets pushed to the NoIP site, i know the BT Smart hub 2 used to push updates regardless of IP change quite frequently as you could see it in the logs however the logs on the Pro hub are limited and show no DDNS attempts to update 🙂

Re: EE Smart Hub Pro - DDNS broken after latest firmware update?

Huggons1 — Tue, 31 Dec 2024 21:31:29 GMT

When you say they are both the same, what do you mean?

Cheers

Re: EE Smart Hub Pro - DDNS broken after latest firmware update?

mikefairgrieve — Tue, 31 Dec 2024 21:33:18 GMT

You asked about the firmware versions? Both my Smart Hub Plus and Smart Hub Pro are the same firmware versions as you have posted 🙂

Re: EE Smart Hub Pro - DDNS broken after latest firmware update?

Huggons1 — Tue, 31 Dec 2024 21:44:56 GMT

Thanks. Someone else mentioned that they received an update yesterday and are now on 2.68.11

Re: EE Smart Hub Pro - DDNS broken after latest firmware update?

JimM11 — Tue, 31 Dec 2024 21:50:54 GMT

@Huggons1 + FW is currently same as mine, supposed to be a newer out matching the similar features of the Pro with DDNS restored to function but not seen it yet, so can only go with what the OP has said. Link to that post below.

Smart Hub 3 (SH31b) Plus - DDNS back ! Older WiFi devices wont connect - Fix - The EE Community

Re: EE Smart Hub Pro - DDNS broken after latest firmware update?

JimM11 — Tue, 31 Dec 2024 21:59:17 GMT

@Huggons1 Understand that you would like what is on the tin to be correct, but really it just does not work that way, fix today break tomorrow, have you tried setting up a compatible network with the Pro Router, who knows what is in the minds of the FW writers with regards to wi-fi 7 operation, there is possible something that they are working towards, it's all just so fluid...

You may be better to look see, why you think that the 2.4Ghz is clashing, should not be with your channel 25 selection on that zigbee...

Re: EE Smart Hub Pro - DDNS broken after latest firmware update?

Huggons1 — Tue, 31 Dec 2024 22:42:19 GMT

Thanks, but I still feel that it should work as designed. Hopefully the below will go some way to explain why I need to be able to fix my channels in relation to my device and ZigBee...

ZigBee channels 25-26 aren't immune either, because they can be caught in Wi-Fi channel 11's sideband lobe (see Sideband Lobes below). ZigBee channel 26 is usually relatively unaffected by Wi-Fi, but many ZigBee devices do not support it.

Re: EE Smart Hub Pro - DDNS broken after latest firmware update?

Huggons1 — Tue, 04 Feb 2025 11:15:59 GMT

My EE Smart Hub pro receive firmware update today and is now....

Firmware version: r2.64.5-R-1298597-PROD-1 04/02/2025 App ver 2.34.2

Hope this helps someone