topic Re: EE Captive Portal not loading in Broadband & Landline

EE Captive Portal not loading

ImeowgineMe — Mon, 22 Jan 2024 20:16:38 GMT

Hi, I recently bought the £39 for 30 days of Wifi. It worked for a day on my laptop, and then stopped working afterwards. Every other device I’ve tried using has worked. Essentially, I connect to the Wifi, and it doesn’t redirect me to the log in page, nor does it give me the option to be redirected there. When I try to use the browser, I’m registered as not having any Wifi, and therefore can’t search anything as it claims I’m not connected to the internet. I tried using the mobile data from my phone, and then using the redirect suggested on the website, logged in, disconnected from the Wifi I was using and logged into EE - still no Wifi. Again, everything else works just fine, excluding my laptop.

Asking around on other online forums, I was told that whilst I have an IP, for some reason the Captive Portal isn’t loading.

If anyone knows how to help, please do. I won’t have Wifi for a month, and £39 is a lot of money. Thank you!

Re: EE Captive Portal not loading

XRaySpeX — Mon, 22 Jan 2024 22:43:25 GMT

What device are you talking about? What's a "Captive Portal"? URL please.

Re: EE Captive Portal not loading

Neil-O — Tue, 23 Jan 2024 09:02:05 GMT

Hi, @ImeowgineMe welcome to the community, and thanks for posting. I'm sorry to see you're having trouble connecting to EE WiFi on your laptop.

These are the steps to connect to the Hotspot.

First, connect to the EE WiFi network.

A EE WiFi SSID (network name) will appear in your device's available wireless networks list when you're in range of a hotspot. You can find your nearest hotspot here.

On your mobile device:

Select the Settings icon on your device
Select WiFi (or Wireless & Networks) from the Settings menu
Make sure WiFi is turned on
From the list of available networks choose EE WiFi
Once connected, you are on the EE WiFi network

On your desktop: click the wireless icon at the bottom right of the screen and select EE WiFi from the drop-down menu.

Secondly, once connected to the EE WiFi network, you're ready to login to your closest EE WiFi hotspot and start using the internet. To login to a hotspot:

Once you join the EE WiFi network (steps above), a browser window will appear. If it doesn't, open your browser and type 'https://ee-wifi.ee.co.uk/public/ee' into your browser's address bar.

If you're an existing customer with an access account click the 'log in now' button and you'll be presented with 4 options in the drop down menu.

EE Broadband account — Use this if you are a new EE Broadband customer
EE WiFi Voucher account — Use this if you're an existing EE WiFi voucher customer
BT Broadband account — Use this if you're an existing BT Broadband customer
BT Business Broadband account — Use this if you're an existing BT Business Broadband customer

You are now online and can start browsing.

On desktop or tablet devices, a new web browser window may open confirming you're connected. Minimise, rather than close, the web browser window - now you're ready to browse the internet.

If you've followed these steps and still need help please give us a call.

Freefone

0800 022 33 22*

Technical help: Weekdays 8:00am - 9:00pm, weekends 8:00am - 8:00pm, including UK bank and public holidays

Outside UK

+44 132 556 0841**

Please remember: when you call, please give us your EE WiFi account number.

* Calls to 0800 numbers are free from UK landlines and mobiles. Mobile costs may vary. Check out bt.com/pricing for details.

** International number is charged at your telephone provider's international call rates.

EMAIL US

EE WiFi billing

EE WiFi general enquiries

Thanks

Neil

Re: EE Captive Portal not loading

DaneMcAfee — Thu, 14 Nov 2024 09:35:51 GMT

The browser window does not appear nor does the webpage link you provided load. EE Wifi really is garbage.

Re: EE Captive Portal not loading

Peter_W — Thu, 14 Nov 2024 12:30:52 GMT

Good afternoon @DaneMcAfee, thanks for stopping by the Community.

What device are you trying to join EE WiFi from?

I've had a check of this webpage and it's definitely still connecting for me.

Peter

Re: EE Captive Portal not loading

Matt_124 — Thu, 14 Nov 2024 16:49:29 GMT

What type of phone are you using?

Re: EE Captive Portal not loading

DaneMcAfee — Fri, 15 Nov 2024 20:46:33 GMT

I’m trying to connect on my laptop: ASUS, Windows 11.

When it finally does pop up it takes me to a page: www.msftconnecttest.com…. WHICH DOESN’T LOAD. Sometimes, the login page appears but after I login, I still don’t have an internet connection. I login, it says “You are Connected”but I can’t load anything. My laptop WiFi icon still says “Action Needed” but the login page doesn’t load when I click on “Action Needed”. I love it when you pay for a service, and it isn’t delivered.

However, I notice that if I wanted to purchase another 30 days pass… on top of the one I already have… that loads perfectly.

Again, I think it stems from the root problem of EE being garbage. I’ve never had this problem before on any other network, ever.

Re: EE Captive Portal not loading

DaneMcAfee — Fri, 15 Nov 2024 20:08:53 GMT

My IPhone connects just fine. My iPad connects but has to constantly keep signing in.

Re: EE Captive Portal not loading

XRaySpeX — Sat, 16 Nov 2024 00:20:20 GMT

@DaneMcAfee : That's a Windows error. I should Google " Msftconnecttest redirect error".

Re: EE Captive Portal not loading

DaneMcAfee — Wed, 29 Jan 2025 20:53:34 GMT

Looked into that problem. And it’s not the issue. It’s EE. The pop up portal doesn’t show up, no matter how many times I connect.

The central issue is that EE is crap.

Re: EE Captive Portal not loading

PaulT1984 — Wed, 05 Feb 2025 14:19:34 GMT

Also having problems getting to the login page.

htps://ee-wifi.ee.co.uk/home - This site can't be reached - servers IP address could not be reached.

Tried on windows, chromebook and mobile

Stopped working at the end of January

Very disappointing

Re: EE Captive Portal not loading

Mustrum — Wed, 05 Feb 2025 14:25:41 GMT

@PaulT1984 try https://ee-wifi.ee.co.uk/public/ee/index.htm

Works OK from me.

Re: EE Captive Portal not loading

PaulT1984 — Wed, 05 Feb 2025 14:38:52 GMT

Thanks - but does not work

Re: EE Captive Portal not loading

Leanne_T — Wed, 05 Feb 2025 17:35:49 GMT

Hi there @PaulT1984

Thanks for coming to the community.

This link should be working for you, could you try clearing cookies and cache and deleting any saved webpage you may have for the EE WiFi access page. If you try and access the Get public WiFi access | Find WiFi hotspots page again does this open for you?

Leanne 🙂

Re: EE Captive Portal not loading

PaulT1984 — Wed, 05 Feb 2025 21:52:02 GMT

Hi Leanne,

Yes, tried all that. I can access my account.

It's just the EE-WiFi hotspot landing page (https://ee-wifi.ee.co.uk/home)
that doesn't work.

Regards,

Paul

Re: EE Captive Portal not loading

Mustrum — Wed, 05 Feb 2025 22:04:02 GMT

@PaulT1984 both the link you have just posted and the one I posted earlier work fine for me.

Where and what are you trying to connect from?

Have you tried a different browser/device/wifi source?

Re: EE Captive Portal not loading

Keeno07 — Mon, 10 Feb 2025 12:35:23 GMT

Did you manage to sort this since I’ve moved over from BT nothing but issues I can’t login at all when outside my house on WiFi pretty useless ?????

Re: EE Captive Portal not loading

ClaireHumphreys — Mon, 14 Jul 2025 07:55:08 GMT

Hi Neil,

I tried this and have had exactly the same issues, I can connect on my Laptop but not on an iPhone or iPad.

I see the hotspot and connect; however it says there is no internet, I try to put the URL into Safari to login however it tells me I am not connected to load the page so I have no option to login. I have tried on 2 different hotspots and with 3 different Apple devices, all with no success; but can connect on my Windows laptop.

I called yesterday but haven't heard back with a resolution.

Thanks for your help.

Re: EE Captive Portal not loading

Alex_H — Mon, 14 Jul 2025 15:04:15 GMT

Hi @ClaireHumphreys,

Welcome to the EE Community

With it effecting Apple devices, do you have iPhone private relay turned on? Have you tried clearing the cookies and cache from Safari and if that does not work, trying to install a separate browser such as Chrome to see if that loads the page ok?

The EE WiFi team are definitely the best team to contact if the issue is still going on, so I would give them another ring or e-mail if you have not heard from them.

Alex

Re: EE Captive Portal not loading

ClaireHumphreys — Tue, 15 Jul 2025 11:55:54 GMT

Thanks Alex,

I did try calling and spoke to your colleague, who didn't have a solution and advised that there was nothing more he could do other than tell me to 'keep trying' to open the web page (I've tried hundreds of times over the past few days!) - he then put the phone down on me when I asked for further investigation - it's obviously a common problem that needs to be resolved. It wasn't an issue previously with BT as I used the BT App which logged me in.

Would you please be able to help me?

Thanks ,

Claire.