topic Re: Nest Wifi on EE Broadband in Broadband & Landline

Nest Wifi on EE Broadband

Shadow_Tail — Mon, 27 Jan 2025 19:52:22 GMT

Hello, I will be getting EE BB 900mbps in Feb and will be using my own router, the Nest WiFi. I just wanted to confirm that I have to plug the Nest WiFi into the BT ONT, select PPPoE in the Google Home app and input the username and password from the EE router I receive. Is this correct?

About the installation, would the engineer be setting up the ONT then EE router first before I can connect my Nest WiFi or would he just install the ONT then connect the Nest WiFi. Also is the fibre cable short?

Is anyone else using their own router, what was your experience, any problems and are you getting full speeds?

Thanks

Re: Nest Wifi on EE Broadband

JimM11 — Mon, 27 Jan 2025 20:18:06 GMT

@Shadow_Tail Links below for what you need, speed is not an issue on the OR/EE Full Fibre.

The install is with the EE Router supplied, you are on your own with any third party equipment an NO support from EE.

How is Full Fibre Installed? | Broadband Help | EE

How Do I Use My Own Router for Home Broadband? | Help | EE

Re: Nest Wifi on EE Broadband

XRaySpeX — Mon, 27 Jan 2025 20:33:20 GMT

In Using & Configuring a Third Party Router you'll find everything you need to set up your router incl. the BB PPPoE creds. which are now the same as BT's.

Re: Nest Wifi on EE Broadband

Shadow_Tail — Tue, 28 Jan 2025 17:01:40 GMT

Thank you.

Is it true EE BB doesn't do IPv6, it's not supported yet? What happens if I enable IPv6 on my Nest WiFi.

Thanks

Re: Nest Wifi on EE Broadband

JimM11 — Tue, 28 Jan 2025 18:52:21 GMT

@Shadow_Tail EE do IPV6 by default, so no idea why you think that they do not.

Re: Nest Wifi on EE Broadband

Mustrum — Tue, 28 Jan 2025 19:02:38 GMT

@Shadow_Tail IPv6 has been available to New EE customers since it was launched around Oct 23, and has been added to Legacy EE circuits at the back end of last year.

Not sure which Nest you have and how configurable it is but there are a few threads with other routers and IPv6 settings.

Re: Nest Wifi on EE Broadband

Shadow_Tail — Wed, 05 Feb 2025 13:19:22 GMT

Hello. I need help, just got my ONT installed and trying to connect my Nest WiFi. I've put it in PPPoE used bthomehub@btbroadband.com and BT for username and password. But nothing is happening. Is this the wrong credentials?

Re: Nest Wifi on EE Broadband

Mustrum — Wed, 05 Feb 2025 13:22:12 GMT

@Shadow_Tail No that sounds right.

What else have you done/not done?

Does it work with the EE router?

Re: Nest Wifi on EE Broadband

Shadow_Tail — Wed, 05 Feb 2025 13:37:50 GMT

I haven't tried, it wasn't set up during install of ONT. I might have to try that. I've followed the Google doc https://support.google.com/googlenest/answer/6246630?hl=en&visit_id=638743584166326597-2420425382&rd=1#PPPoEu

I put in the password and login but nothing happens. So I'm going to try again but turn off everything. Then turn everything back on.

Re: Nest Wifi on EE Broadband

Mustrum — Wed, 05 Feb 2025 14:02:44 GMT

@Shadow_Tail Have you had a text/email from EE saying they have done their bit and it is ready to go?

What lights are on the ONT?

Does it work with a BT or EE router?

Re: Nest Wifi on EE Broadband

Shadow_Tail — Wed, 05 Feb 2025 14:42:30 GMT

I read what you said and I called EE, they tried to run a test but don't have the documentation that it's completed. They couldn't do a live test so technically the BB is probably not active. The engineer said they did a test and it's working and I tried from my laptop to the ONT and got 400mbps. So don't know what's going on, I'll wait until later or tomorrow to try again. No I haven't received text saying it's activated.

The ONT lights, Power - Green, PON - Green & LAN - Green.

I haven't tired the EE router.

Re: Nest Wifi on EE Broadband

Mustrum — Wed, 05 Feb 2025 14:48:52 GMT

@Shadow_Tail Were it me, I would stick the EE Router on, and then when it is working switch to the Nest. It sometimes takes a while before a new service gets fully completed. They used to say any time up to midnight.

Re: Nest Wifi on EE Broadband

Shadow_Tail — Wed, 05 Feb 2025 15:32:17 GMT

I took your advice and it works. The Router and the BB and I get full speeds. So I wonder why Nest WiFi isn't working. What do you mean switch to Nest? It doesn't seem the PPPoE is working.

Re: Nest Wifi on EE Broadband

Mustrum — Wed, 05 Feb 2025 15:50:59 GMT

@Shadow_Tail So if it is working with the EE router then if the Nest is still not working when you swap the EE and Nest router, there must be a problem with the Nest setup.

Have you used it for anything else?

It would be worth doing a factory reset on the Nest, and setting up the WAN setting again.

Re: Nest Wifi on EE Broadband

Shadow_Tail — Wed, 05 Feb 2025 16:26:59 GMT

Yeah unfortunately I may have to do Factory Reset. No, nothing else just the laptop test. The image below are the settings I used.

Re: Nest Wifi on EE Broadband

Mustrum — Wed, 05 Feb 2025 17:02:07 GMT

@Shadow_Tail it looks like you are getting an ip address, so what is not working?

Does this help https://support.google.com/googlenest/answer/7668126?hl=en

Re: Nest Wifi on EE Broadband

Shadow_Tail — Wed, 05 Feb 2025 17:54:02 GMT

Everything is working now. Seems Nest WiFi didn't like connecting to PPPoE when already set-up. A factory reset later, I was able to select PPPoE during setup and entered the same credentials. I also started the factory reset when I received the text from EE saying my BB is ready.

Thanks for your help.

Re: Nest Wifi on EE Broadband

Mustrum — Wed, 05 Feb 2025 17:56:57 GMT

@Shadow_Tail Great stuff, I am glad you got it working, and thanks for coming back and letting us know.

Happy to have been of help/