topic Re: Smart Hub plus with Yale Home Alarm Hub in Broadband & Landline

Smart Hub plus with Yale Home Alarm Hub

Ru55w — Fri, 17 Jan 2025 23:24:18 GMT

Can anybody help me? I've recently purchased a Yale Home alarm system, when I came to install it I fell at the first hurdle, (connect the alarm hub to the router via the ethernet cable provided, switch on and wait 30s for the green light), NO GREEN LIGHT. I contacted Yale they said you need DNS ports 5222 and 8765 open on your router, I called EE CS they said its nothing we can help you with, the router is set up for plug n play, I went back to Yale they said, maybe a fault with the alarm hub, take it back to Costco where I purchased it from. After more research I tried EE CS one more time (they were really helpful) and they suggested trying the Yale hub on a friends router, I want next door and plugged the Yale hub into there Virgin router, within 10sec a green light came on. I went back to EE CS, explained all this again and was told maybe it my EE router. So new router posted out to me with great expectations, swapped it over and you've guessed it same as before. I've been back to Yale they asked me to go back to EE and ask for a firmware update for the router, back to EE they told me to switch the router off for 4 hours, I've done that, its now back on with no joy and I'm now no further forward. Please Help. One more thing, these alarm systems are also sold in the EE online shop and don't seem to be compatible with the EE router.

Re: Smart Hub plus with Yale Home Alarm Hub

Christopher_G — Sat, 18 Jan 2025 12:19:57 GMT

Hi @Ru55w

Welcome to the community.

Have you tried the steps on this port forwarding help page? It may help you open those ports that you need.

Chris

Re: Smart Hub plus with Yale Home Alarm Hub

Ru55w — Sat, 18 Jan 2025 12:30:23 GMT

Hi Chris. thanks for the reply. I've just tried the port forwarding steps, I can get to no5 "choose Select a device and find the device" it stops there as the router is not "talking"to the alarm hub, its as if nothing is plugged into the ethernet port on the back of the router

Re: Smart Hub plus with Yale Home Alarm Hub

JimM11 — Sat, 18 Jan 2025 12:46:00 GMT

@Ru55w They do not make it easy, the uPnP is broken, with the Yale connected to the router on the ethernet, open a web browser ideally on a PC/Laptop if you have one, type http://192.168.1.254 to open up the web page to the EE Router, click on the My Network, it will show you devices connected both Wireless and Ethernet to the router, work out what the Yale is on the Ethernet port left hand side, all the details will show if the Ethernet port is up, IT takes 30 seconds for a device to show up when Ethernet connected. Will link a picture previous and hope that it shows what to look for. Hope you can see the picture...

Broadband & Landline - The EE Community

Re: Smart Hub plus with Yale Home Alarm Hub

AmyLouise1507 — Sun, 19 Jan 2025 15:10:35 GMT

I'm having exactly the same issue! It happened to me last year and i managed to do the port forwarding rule but this weekend the router broke and have been sent a new one...i've gone to do the port forwarding rule but i just can't locate the device!

Re: Smart Hub plus with Yale Home Alarm Hub

Ru55w — Mon, 20 Jan 2025 01:48:18 GMT

Hi Jim. Thanks for the reply. unfortunately when I plug the hub into the router it's not detected by the router, I spoke to a guy on the EE helpline and he said he could see the ethernet cable but nothing else. After a lot more calls to both EE and Yale it was suggested to take the alarm back to Costco for a replacement, however I was asked by EE CS if I could try it on a friends router, which I did, within 30 seconds of plugging it into the virgin router I got the green light that id been after (so its not the alarm hub), back to EE CS, so now EE have got a Tech guy coming out on Thursday between 4 and 6 fingers crossed he can come up with a solution. I'll report back with the outcome in due course, just in case it helps anybody else.

Russ

Re: Smart Hub plus with Yale Home Alarm Hub

Ru55w — Mon, 20 Jan 2025 01:49:39 GMT

Hi AmyLouise. please see my reply to Jim on post above. Russ

Re: Smart Hub plus with Yale Home Alarm Hub

Ru55w — Sun, 26 Jan 2025 13:53:08 GMT

Right ,finally got somewhere with this issue. the engineer came out on Friday, he checked everything and couldn't get the router to "talk" to the Yale hub, he then tried another hub (a BT smart hub not the EE plus) and that seemed to work he told me to order a new BT hub not the EE one. It seems that the EE smart + is not compatible with the Yale smart alarm. I've now got the BT hub but I just need to speak with the Yale tech team for the settings, at least I can now see the device in the router network. Thank you all for you help trying to sort this issue. Russ

Re: Smart Hub plus with Yale Home Alarm Hub

JimM11 — Sun, 26 Jan 2025 13:58:55 GMT

@Ru55w Just incase anyone reads this post it looks like the YALE alarm is NOT compatible and struggles with the EE router on Ethernet connection which can be for a few reason's the BT Smarthub2 is an option to go back too.

Re: Smart Hub plus with Yale Home Alarm Hub

Chris_B — Sun, 26 Jan 2025 14:39:51 GMT

@Ru55w out of interest, can you give the model number of that Yale hub as I do have one of these myself. ( probably the older version of the Yale smart hub ) it’s unused because I have changed my alarm system, so before I go digging it all out and seeing if I can make it connect I also want to check the model specification. If mine connects then yours should connect.

Thanks

Re: Smart Hub plus with Yale Home Alarm Hub

Ru55w — Sun, 26 Jan 2025 16:13:42 GMT

its a Yale Smart living. the only thing on the back of the hub is; IA smart hub. just out of interest EE sell these on there website (I got mine from Costco but its the same thing). The engineer who came out said he's having nothing but trouble with the EE Smart hub +

Re: Smart Hub plus with Yale Home Alarm Hub

Chris_B — Sun, 26 Jan 2025 16:25:53 GMT

@Ru55w Yale have upgraded the hardware since I got mine and EE didn’t/don’t sell the one I’ve got.

See where I’m going with this there is more than one version of the Yale smart hub.

Mine is the top image and it’s old so if I get mine to connect……..

Re: Smart Hub plus with Yale Home Alarm Hub

Ru55w — Sun, 26 Jan 2025 16:33:49 GMT

Hi Chris. Yeh. Mine is the bottom one in the pic.

Re: Smart Hub plus with Yale Home Alarm Hub

Chris_B — Sun, 26 Jan 2025 16:52:14 GMT

@Ru55w so I’ve just had to move loads of stuff out of a cupboard to dig this out and I’ve literally plugged in my Yale smart hub to my EE smart hub plus. Just to point out this has never been connected to this EE router until now ( and I believe the EE router before that )

This Yale hub was factory reset and removed from my Yale account when i stopped using the Yale alarm.

If this Yale hub connects to a Smart hub plus then any newer Yale hub will also connect.

silly question you have switched it on ? On the back of mine there is a small rubber cover with a slide switch behind it. This has to be switched on.

This switch is something to do with the battery. I think it it’s allows it to run on battery power but until the battery has sufficient charge? It won’t power up or something I can’t quite remember.

Re: Smart Hub plus with Yale Home Alarm Hub

Ru55w — Sun, 26 Jan 2025 17:33:47 GMT

Hi Chris. yes it was switched on (the little switch n all that). The engineer from EE who came out on Friday is the one who said that the new Yale Hub and the EE smart hub + are incompatible. when it was plugged into the ethernet port it was as if nothing was plugged in. He was here for about 90min he tried everything that he could think of in the end he want back to his van and brought an older router and it connected and like I said he told me to order another router, which has turned up and is now working.

Re: Smart Hub plus with Yale Home Alarm Hub

Chris_B — Sun, 26 Jan 2025 20:45:10 GMT

@Ru55w Very strange. You’ve now got me wanting to purchase one of these newer hubs to test this. If I can find a cheap one on eBay I just might.

if I do go through with this I’ll post back on here with my findings.

Re: Smart Hub plus with Yale Home Alarm Hub

Chris_B — Sun, 26 Jan 2025 20:57:43 GMT

@Ru55w In case you didn’t know you can connect this to Philips Hue system so when/if your alarm goes off all the hue lights can go red (or other colour of your choice) Not sure if you can make them flash when you arm the alarm.

Re: Smart Hub plus with Yale Home Alarm Hub

Dan-O — Sun, 26 Jan 2025 21:36:12 GMT

Hi,

Have you tried using a different Ethernet cable to connect it to your Smart Hub Plus?

Re: Smart Hub plus with Yale Home Alarm Hub

Ru55w — Sun, 26 Jan 2025 22:13:44 GMT

Yes mate. tried new ethernet cable with no joy. was asked if I could test in on a different router so I went next door plugged it into a Virgin media router and it worked.

Thanks Russ

Re: Smart Hub plus with Yale Home Alarm Hub

Dan-O — Tue, 28 Jan 2025 10:57:31 GMT

@Ru55w Would you be happy to message me your Hub serial number so we can take this back to the engineering team and look into it further? It would help if you can leave the Yale Hub powered on and connected via Ethernet.