topic help ee hub set up via app not working in Broadband & Landline

help ee hub set up via app not working

dags9475 — Mon, 03 Feb 2025 18:17:40 GMT

i have currently upgraded from ee full fibre smart wifi to ee smart hub pro. it goes live fri and had my equipment delivered today. i tried setting hub up with ee home app as recommended. but when i use app with camera at back of new hub it dont recognise the hub. im not sure if i need to wait til fri but i can connect manually with password etc but the app dont.

just wondered if anyone knew or had same problem

thank you in advance

Re: help ee hub set up via app not working

JimM11 — Mon, 03 Feb 2025 18:48:17 GMT

@dags9475 The EE HOME app is non functional, you NEED to use the other app. Link below.

EE app release (Android) EE: Game, Home, Work & Learn - The EE Community

Re: help ee hub set up via app not working

XRaySpeX — Mon, 03 Feb 2025 19:36:16 GMT

The EE Home app doesn't work with the EE SH Plus/Pro. It is intended for the white EE Smart Router. You need the EE App.

Re: help ee hub set up via app not working

pcoventry8 — Mon, 03 Feb 2025 20:17:06 GMT

When I tried the new app I got the same problem. I couldn't get it to work either neither on scanning nor putting the details in directly - If you do manage to get it working please do let me know how?

Re: help ee hub set up via app not working

dags9475 — Mon, 03 Feb 2025 21:35:06 GMT

i know what you mean the app shows new hub and follow instructions but when you click that aqua colour showing it scans for the hub but dont do anything but searching

Re: help ee hub set up via app not working

SpeedTrip — Thu, 01 May 2025 13:45:20 GMT

New EE Smart Hub Plus & latest EE APP early April 2025 - have the same problem ...

Anybody found a solution please ?

Re: help ee hub set up via app not working

Peter_W — Thu, 01 May 2025 17:20:50 GMT

Hi @SpeedTrip.
Welcome to the Community 😊

Just to be sure, has your connection gone live yet, or are you waiting on this soon?
Also what exactly happens when you try to set this up?
Peter

Re: help ee hub set up via app not working

SpeedTrip — Fri, 02 May 2025 05:51:09 GMT

Yes, it went live in early April. I've been using it overall successfully ever since ...

I wanted to try the EE APP to setup Hub's Wifi options, but as others in this thread have said, when you use the SCAN option to start configuring, the APP just 'spins' and doesnt progress to the setup expected. Enter details manually doesnt work either

Re: help ee hub set up via app not working

JimM11 — Fri, 02 May 2025 07:41:20 GMT

@SpeedTrip Is all that you try to do via the web manager interface working as you expect?

Re: help ee hub set up via app not working

SpeedTrip — Fri, 02 May 2025 07:49:31 GMT

Yes- saw no other options - presumably would progress if the Pairing with the Hub was successful. Otherwise the only use I have for the App is to check Bills .. which is quite clunky too !

Re: help ee hub set up via app not working

JimM11 — Fri, 02 May 2025 07:55:10 GMT

@SpeedTrip Then do your self a favour, there is not much to manage on the hub and if you do not need the app apart from as you say looking at your bills, just forget about it apart from billing side, the rest off the pairing side, you may need help from EE CS to check that everything is aligned account and router wise.

Re: help ee hub set up via app not working

SpeedTrip — Fri, 02 May 2025 08:28:16 GMT

Had come to that conclusion ... I just like things to work, so sometimes get irked when they dont !

Found another way to get at Hub settings anyway ! - EE RouterWeb Page

Re: help ee hub set up via app not working

JimM11 — Fri, 02 May 2025 09:58:45 GMT

@SpeedTrip Know what you mean, http://192.168.0.1 web manager is the daddy of them all, mobile app sucks at times, but to do certain things it is a needed, so do persist to get it connected, but as i said you may just need EE CS and preferred there Tech support to take the peek at your account side to make that 100% assured side.....