topic Can’t link broadband to the app in Broadband & Landline

Can’t link broadband to the app

borisbathtime27 — Mon, 03 Feb 2025 13:23:00 GMT

I can’t link my new broadband to the app - this is a common problem that is insurmountable it seems if you have a legacy closed account. No one on here seems to have had any joy you just go round in circles trying new accounts with new email addresses and nothing works. Anyone know if not having access to the app is a problem - can you get bills another way ?

Re: Can’t link broadband to the app

JimM11 — Mon, 03 Feb 2025 13:28:16 GMT

@borisbathtime27 What app are you using?

Re: Can’t link broadband to the app

borisbathtime27 — Mon, 03 Feb 2025 15:33:28 GMT

I’m using the MyEE app

Sent from my iPhone

Re: Can’t link broadband to the app

JimM11 — Mon, 03 Feb 2025 16:17:00 GMT

@borisbathtime27 There has only been a few legacy EE to new EE transfer's with some involvement of senior personnel, so hope they see the posting and come back to you with the relevant information that you may need. This is SO NEW and you are one off the first up and running so to speak.

Re: Can’t link broadband to the app

Christopher_G — Tue, 04 Feb 2025 08:14:48 GMT

Morning, @borisbathtime27

Welcome to the community.

Have you spoken with our Customer Care team? They'll be able to check everything from our side and try to link the accounts for you.

Chris