topic Re: Reduced throughput of ‘Smart WiFi plus” Ethernet ports - slow in Broadband & Landline

Reduced throughput of ‘Smart WiFi plus” Ethernet ports - slow

Toliver182 — Sun, 02 Feb 2025 20:29:34 GMT

Hi All

I have the 1.6 Gbps package.

I get full speeds over WiFi from both the “Smart Hub Pro” and the Smart WiFi Plus.

My issue is speeds over Ethernet when going via the smart WiFi plus.

The below is using all wired using cat 7e.

ONT -> SMART HUB PRO -> SMART WIFI PLUS -> PC WITH 1 Gbps NIC = ~400 Mbps

ONT -> SMART HUB PRO --> PC WITH 1 Gbps NIC = ~950 Mbps

I didn’t have this issue with my ASUS XT8 prior to the 1.6 Gbps service.

I have checked that it negotiates the same 1000 Mbps it’s just the speed that’s reduced.

any suggestions ?

Re: Reduced throughput of ‘Smart WiFi plus” Ethernet ports - slow

JimM11 — Sun, 02 Feb 2025 21:03:57 GMT

@Toliver182 When you plug the PC into the back off the Smart Wireless NIC Ethernet port, then the signal between Router and the Smart wireless is ALL over the wireless Wi-Fi signal, that shows you how good the 2 devices are connecting together, and all the structure comes into play, how far apart, walls, doors, floors etc.

Big difference, Asus XT8 user myself, and the Asus AI mesh wireless backhaul is way better than any ISP router/mesh will ever be...

Re: Reduced throughput of ‘Smart WiFi plus” Ethernet ports - slow

Toliver182 — Sun, 02 Feb 2025 21:07:22 GMT

The smart WiFi plus has two Ethernet ports.

so it’s all wired, and the GUI shows the connection as Ethernet too, not WiFi.

SMART HUB PRO -> SMART WIFI PLUS

Pro to the PC fine

Plus to PC bandwidth reduced.

Re: Reduced throughput of ‘Smart WiFi plus” Ethernet ports - slow

Toliver182 — Sun, 02 Feb 2025 21:09:41 GMT

showing ethernet to main router

Re: Reduced throughput of ‘Smart WiFi plus” Ethernet ports - slow

JimM11 — Sun, 02 Feb 2025 21:17:15 GMT

@Toliver182 So let me just get this straight in MY Head, EE Pro router NIC cable out to the EE Smart wireless and plugged into the back it on one off it's ports, the other port on the Smart Wireless Nic cable off and connected to your PC. Is that all correct, and if so if you swap the to cables over on the Smart Wireless, same result's?

Re: Reduced throughput of ‘Smart WiFi plus” Ethernet ports - slow

Toliver182 — Sun, 02 Feb 2025 21:24:55 GMT

@JimM11

Exactly.

Same results if I switch the cables around.

But if I skip the Smart WiFi Plus extender and go straight to pro router I get full speed ( well full for a 1 GB nic)

Re: Reduced throughput of ‘Smart WiFi plus” Ethernet ports - slow

Toliver182 — Sun, 02 Feb 2025 21:26:58 GMT

Also interestingly, it seems to be one way.

data from the PC seems ok:

data to the PC seems limited

Re: Reduced throughput of ‘Smart WiFi plus” Ethernet ports - slow

JimM11 — Sun, 02 Feb 2025 21:34:46 GMT

@Toliver182 The picture needs to be cleared before i can view, but in the meantime, cable from the pro is giving the wired backhaul to the smart wireless device, and the variable in the system is DOES the spare port tramp along at full speed when wired, or does it take in and shove it over the wireless. Quick and easy test is go to the router, switch off the 5ghz and the 6Ghz wireless signals as a temp test, see what the smart wireless does now on a speed test, is it going down the cable because for sure it cannot go over the wireless as it is switched off at the router.

Re: Reduced throughput of ‘Smart WiFi plus” Ethernet ports - slow

XRaySpeX — Sun, 02 Feb 2025 21:35:27 GMT

Don't worry, the images were awaiting approval. I have now done so & they should appear soon.

Re: Reduced throughput of ‘Smart WiFi plus” Ethernet ports - slow

JimM11 — Sun, 02 Feb 2025 21:49:59 GMT

@Toliver182 Are those two mobile device screen captures? What is it that you are trying to show with those?

Re: Reduced throughput of ‘Smart WiFi plus” Ethernet ports - slow

Toliver182 — Mon, 03 Feb 2025 14:46:13 GMT

Those mobile captures were using iPerf3 to test connectivity from my phone to my pc via the network.
Ignore them for now.

I have now fitted my PC with a 10GB NIC.

The results are the same:

ONT > SMART HUB PRO > SMART WIFI PLUS - PC WITH 10 Gbps NIC = ~400 Mbps

ONT > SMART HUB PRO > PC WITH 10 Gbps NIC = ~1300 Mbps

All WIFI disabled too.

So it appears that when using purley ethernet the SMART WIFI PLUS reduces throughput massivly

Re: Reduced throughput of ‘Smart WiFi plus” Ethernet ports - slow

JimM11 — Mon, 03 Feb 2025 15:35:06 GMT

@Toliver182 With the test that you have completed, i will agree with you that the Nic looks to be supressing data stream throughput, other than and know that this may not be possible due to lack of equipment, wonder if a 2.5Gb/s switch in front of either the backhaul with the pc connected helps out the issue. No way of knowing what the EE Smart wireless is doing or thinking, Would also try to alleviate that NO wireless devices were anywhere near or connected to the Smart wireless in any way or format, just incase they try to interrupt the device operation. Assume you are trying to prove the operation of the device in question. There was a question before and sure that switch was required to ensure the correct operation will try to find what the outcome was and attach. Sure its in this post and will try to narrow down the page. Pages 58/59 think OP resolved this now. You can reach out and confer with each other.

2 week review of EE 1.6gbs - The EE Community

Re: Reduced throughput of ‘Smart WiFi plus” Ethernet ports - slow

Barneyabz — Sun, 09 Feb 2025 09:31:18 GMT

Shouldn't it be the Smart WiFi "Pro" you use with the Smart Hub Pro?, not the Smart WiFi Plus? It could be related to that, despite being fully wired. If it's fully wired, try a 1GB switch instead of the Smart Hub Plus and see if that works.

Re: Reduced throughput of ‘Smart WiFi plus” Ethernet ports - slow

JimM11 — Sun, 09 Feb 2025 09:39:25 GMT

@Barneyabz Just a typo that is up on the posting, earlier mention of having 2 Ethernet ports, and the EE Smart Wireless device for the Pro version is the only one that has that combination.

Has been reported before that a user has managed to get the EE Smart Wireless + version to work fine with the Pro router with no apparent problems, AS YET!

Re: Reduced throughput of ‘Smart WiFi plus” Ethernet ports - slow

bobpullen — Tue, 11 Feb 2025 10:56:40 GMT

@Toliver182 - just piping up to say you're not alone.

I don't typically have anything wired to my extender but I do use wired backhaul (Cat-7). I've just grabbed an old Linux laptop with a 1GbE ethernet port and a Chromebook with a 2.5GbE USB-C Ethernet adapter and connected them in turn to my spare Smart WiFi Pro Ethernet port.

I also see deterioration on web-based speedtests using this setup and iPerf3 between the laptops and a 2.5GbE wired desktop results in similar findings to you.

From Linux laptop to Desktop (OK): -

[ ID] Interval Transfer Bitrate Retr [ 5] 0.00-10.00 sec 1.09 GBytes 935 Mbits/sec 41 sender [ 5] 0.00-10.00 sec 1.09 GBytes 934 Mbits/sec receiver

From Desktop to Linux laptop (Slow): -

[ ID] Interval Transfer Bitrate [ 5] 0.00-10.00 sec 176 MBytes 148 Mbits/sec sender [ 5] 0.00-10.00 sec 176 MBytes 148 Mbits/sec receiver

From Chromebook to Desktop (OK'ish): -

[ ID] Interval Transfer Bitrate Retr [ 5] 0.00-10.00 sec 1.55 GBytes 1.33 Gbits/sec 108 sender [ 5] 0.00-10.00 sec 1.55 GBytes 1.33 Gbits/sec receiver

From Desktop to Chromebook (Speedy but slower than it should be): -

[ ID] Interval Transfer Bitrate [ 5] 0.00-10.01 sec 756 MBytes 634 Mbits/sec sender [ 5] 0.00-10.01 sec 756 MBytes 634 Mbits/sec receiver

I've reported to EE who have relayed the issue to engineers however, smells like something that's likely to need fixing in firmware.

Well spotted!

Re: Reduced throughput of ‘Smart WiFi plus” Ethernet ports - slow

Alex6348 — Sun, 15 Jun 2025 21:17:47 GMT

A little late to the party.

I received my Pro kit last week and I also have this issue.
Cat 6 canle from my hub to the Smart wifi extender, receiving 900+mbs when I plug it directly into my laptop.

when you but the Wifi extender in-between as a through fare from the second Lan port, this significantly reduces to around 100mbs

Re: Reduced throughput of ‘Smart WiFi plus” Ethernet ports - slow

Alex6348 — Mon, 16 Jun 2025 09:29:39 GMT

For anyone who might have this problem in the future. I rang EE, they advised that the Wifi extenders are not designed to be used as an Ethernet through put.

Anyway, after that call I realised the 1 cable I had from laptop to Wifi plus extender was a cat 5e and all other cables I had tried were cat5e. As soon as I changed it to a cat 6 I had full data speeds.

so thats running a cat6 from Hub to smart wifi pro extender and then another cat 6 from there to my laptop.

amazing how the difference between cables can change it from 70mpbs to 750+mbs

Re: Reduced throughput of ‘Smart WiFi plus” Ethernet ports - slow

JimM11 — Mon, 16 Jun 2025 12:24:31 GMT

@Alex6348 Are you sure that the cat 5e just did not have a bad connection or break on one off the cables, one connection lost and automatic down to the 100Mb/s speed on that cable. Ports on the Pro and the Smart wireless have been reported as cable fussy, and at 2.5Gb/s nic ports that may be the case.

Re: Reduced throughput of ‘Smart WiFi plus” Ethernet ports - slow

Alex6348 — Thu, 26 Jun 2025 10:14:01 GMT

@JimM11 I think you are right with the ports on the back of the Smart PRO. Had full speed for about a week and its dropped back down now. Tried different wires and ports again. It is defiantly an issue with the Smart PRO settings or Ports/Pins at the back