topic Re: Fibre 67 essential upgrade in Broadband & Landline

Fibre 67 essential upgrade

RothwellJohn7 — Sat, 01 Feb 2025 11:21:33 GMT

Currently on fibre 67 essentials package within 14 day cool off period, 54-60 mbps (48mbps)

Yesterday the website advertised 56-63 mbps and (51mbps) for my property and other ISP’s also offer the faster speeds, obviously whilst still within 14 days I called to request the upgrade to and EE customer services agreed.

i recontracted for the same price and for the faster speeds and guarantee however within 2 minutes the order said complete ‘ no change’ and no change to app. I called CS and they weren’t sure why the upgrade appeared not to action and advised me to contract again which I did, the same things happened, order complete and app still reflected old speeds and guarantee.
48 hours on CS don’t seem to know what has happened and quote previous speeds when I ask them to check account, but acknowledge the order was raised, they say they will add a note to my file to ensure I get the upgraded speed guarantee if I have to contact tech support but it’s messy and I’m not sure why the simple upgrade hadn’t worked?
othet ISP’s offer the upgrade speeds, hub stats max downstream is 68mbps so appears set up capable. Bt wholesale checker has 68mbps as last observed speed 30-1

Re: Fibre 67 essential upgrade

JimM11 — Sat, 01 Feb 2025 11:35:57 GMT

@RothwellJohn7 What EE Router do you have, the speed delivered to your property is really down to how good the connection is from the OR Street cabinet to your home, and one of the reason's that there is a min - max, and potential guaranteed achieved. You may be better to post your router stats up for viewing rather than quoting what if's from EE web sites, all ISP's love to give good figure's but they just may not be able to get there.

This speed checker below will give you more detail to what is going on.

https://speed.cloudflare.com/

Re: Fibre 67 essential upgrade

RothwellJohn7 — Sat, 01 Feb 2025 11:55:55 GMT

Re: Fibre 67 essential upgrade

JimM11 — Sat, 01 Feb 2025 12:16:18 GMT

@RothwellJohn7 Posted pictures need to be approved and cleared for viewing, once done will take a look.

Re: Fibre 67 essential upgrade

Mustrum — Sat, 01 Feb 2025 12:25:10 GMT

@RothwellJohn7 Not sure what you are expecting to happen. Both your router and the BTW checker show you are getting 68Mbps, so well above the 56-63 figure you mention.

Due to Ofcom not understanding how telecoms work, they force ISP's to give customers expected speeds which unless there is a fault on the line are lower than actual most of the time.

You are getting a decent amount more than quoted. Are you expecting them to reduce actual speed or increase the estimate?

Re: Fibre 67 essential upgrade

Mustrum — Sat, 01 Feb 2025 12:26:52 GMT

PS, just approved the pic.

Re: Fibre 67 essential upgrade

JimM11 — Sat, 01 Feb 2025 12:33:03 GMT

@Mustrum Thanks seen it already and your reply, looks like about as good as it's going to get, line driven well. Thinking some other ISP has put 80/20M split, but you just never know.

Re: Fibre 67 essential upgrade

RothwellJohn7 — Sat, 01 Feb 2025 12:33:51 GMT

I’m maxing at 60 mbps never above! And was on 54-60 Mbps package with 48 Mbps speed guarantee

the issue is a upgraded to 63 mbps with speed guarantee of 51mbps and had contract email however the the app says order complete ‘no change ‘ and app hasn’t changed 48 h’s on,

still showing previous package 54-60mbps with speed guarantee 48mbps which is not what I recontrwxted to

I was showing my stats and bt wholesale checker to show I think my house is capable of the upgrade!

Re: Fibre 67 essential upgrade

JimM11 — Sat, 01 Feb 2025 12:46:34 GMT

@RothwellJohn7 So looks like router done and applied, is it just the paper work discrepancy that you are complaining for to match your order request?

Re: Fibre 67 essential upgrade

Mustrum — Sat, 01 Feb 2025 12:48:18 GMT

@RothwellJohn7 but it is not really an upgrade, nothing will change and the estimated figures are only there as a guide.

Re: Fibre 67 essential upgrade

XRaySpeX — Sat, 01 Feb 2025 20:37:10 GMT

The 2 plans you quoted are really the same BB connection but EE is applying diff estimates of speed at diff times. You are really on an "Up to 80 Meg" connection where the achieved speed drops off the further you are from the cab. In your case you are actually getting 68 Meg, faster than both EE's estimates, as you are about 400 m from the cab,

What you are seeing with EE is just a paperwork exercise on your a/c that will not change 1 iota the speeds you will actually get. Hence you are seeing no change in your actual usage & speedtests. The speeds quoted & guaranteed by EE are for the actual connection speed to the router (68 Meg), not those achieved at speedtests.(60 Meg). Speedtests are always somewhat lower than actual connection speeds cuz of Internet overheads carried in the transmission on top of the actual data which is all that speedtests measure.

Re: Fibre 67 essential upgrade

RothwellJohn7 — Tue, 04 Feb 2025 09:27:56 GMT

The EE app indicates connection ‘speed to router’ is 60mbps which has remained constant for a week, in theory looking at the hub stats date rate (68mbps) could this figure be higher?

Re: Fibre 67 essential upgrade

Timbo45 — Tue, 04 Feb 2025 11:10:53 GMT

@RothwellJohn7

You're on an FTTC package and your speed is determined by the distance you are from the cabinet and your stats show that you're getting the maximum possible speed that any ISP can provide.

The Noise Margins of 5.2/3.3 and the Attenuation figures show that you're connecting at the best possible speeds available to you.

Re: Fibre 67 essential upgrade

XRaySpeX — Tue, 04 Feb 2025 11:20:53 GMT

Then believe the router itself over some distant app. It should know. Your BB sync speed is 68 Meg.