topic Re: Mobile internet issues in Broadband & Landline

Mobile internet issues

Dan7779 — Sat, 25 Jan 2025 17:41:03 GMT

MOBILE PHONE ON EE NETWORK IS WORKING GOOD AT MOMENT

IM NOW HAVEING MAGER PROBLEMS WITH INTERNET KEEPS CUTTING OUT

I WAS PROMISED FULL FIBRE 900 FULL SPEED IVE RAN SEVERAL SPEED TESTS ON DIVERENT APPS SHOWING

75 GPS

ITS BLOODY RIDICULOUS

I WAS A BT CUSTOMER FOR 7 YEARS IF I HAD ANY PROBS IDE RING THEM EXPLAIN THE PROBLEM OVER PHONE

IT WOULD GET SORTED

IM NOT HAPPY WITH EE SERVICE AT ALL

THINK ILL GO BACK TO BT .......

Re: Mobile internet issues

bristolian — Sat, 25 Jan 2025 14:52:26 GMT

Posting on all capitals on the internet is widely regarded as shouting, and thus rude - please check your caps lock.

You'd posted in the mobile networks section of the forum but your issue seems to be with fixed line services - I've moved your post to the broadband section where that expertise tends to look for posts.

Re: Mobile internet issues

JimM11 — Sat, 25 Jan 2025 15:14:57 GMT

@Dan7779 How and what way are you testing your speed on the home broadband FF900 service. Would be helpful to know what equipment that you use also?

Re: Mobile internet issues

Mustrum — Sat, 25 Jan 2025 17:09:13 GMT

@Dan7779 you have posted the same message on other threads since October last year, but failed to respond to all advice given.

Suggest you try the following:

Contact us about your broadband and landline

Call us

Monday to Friday, 8am to 9pm
Saturday and Sunday, 8am to 8pm

From your EE mobile

150

From any other phone

0330 123 1105

Calls are free from an EE number. Charges may apply if you call from another network.

Text relay and sign language services

To make a text relay call using the Relay UK service, dial 18001 in front of the following number:

07953 966 150

Re: Mobile internet issues

Dan7779 — Sat, 01 Feb 2025 18:31:08 GMT

just a standard speed test app from google play

Re: Mobile internet issues

JimM11 — Sat, 01 Feb 2025 18:42:44 GMT

@Dan7779 Really what is it that you want from the Forum, posting like you have with little to no relevant information is not the way to go about it. Call EE CS as per @Mustrum information details above and take your enquiry from that point onward.