topic Re: Impossible to speak to someone in Broadband & Landline

Impossible to speak to someone

Dmarkey84 — Fri, 31 Jan 2025 11:37:01 GMT

Have an engineer booked Tuesday but impossible to let anyone know what is actually wrong and going to be a waste of visit if don’t know actual problem , the full line is down physically after storm guys fix rest of street but one in my house still lying in trees

Re: Impossible to speak to someone

humeka — Fri, 31 Jan 2025 11:48:07 GMT

I guess EE will have passed fault to OPENREACH if it's an overhead problem.... Just let OPENREACH attend and I'm sure they will get the right engineers out .

Re: Impossible to speak to someone

Schockwave — Fri, 31 Jan 2025 11:50:16 GMT

Hello @Dmarkey84 ,

Welcome to the community,

You will have to speak to customer service, you can also call them by using something like Skype for free, see my signature.

There is no account access and we do not know who you are, this is a public forum.

Re: Impossible to speak to someone

JimM11 — Fri, 31 Jan 2025 14:29:57 GMT

@Dmarkey84 Pretty sure that OR will have dealt many times with a fault like yours, just let them do the needful maybe simple fix for them.