topic Re: 8 weeks no service in Broadband & Landline

8 weeks no service

Waitingon999 — Fri, 31 Jan 2025 12:11:15 GMT

There is no mobile reception at this isolated rural location.BT took away the landline when they fitted fibre.

So when broadband is not working there is no means of getting emergency help.

It is8 weeks today that the line is down. Does anyone have CEO email to escalate resolution of this ?

Re: 8 weeks no service

Mustrum — Fri, 31 Jan 2025 12:17:17 GMT

@Waitingon999 there are restrictions on here limiting personal/buisiness details.

But Google should be able to provide the answer you are looking for.

That said, have you spoken with Customer Service and has the problem been reported?

Call us

Monday to Friday, 8am to 9pm
Saturday and Sunday, 8am to 8pm

From your EE mobile

150

From any other phone

0330 123 1105

Calls are free from an EE number. Charges may apply if you call from another network.

Re: 8 weeks no service

Christopher_G — Fri, 31 Jan 2025 13:44:46 GMT

Hi @Waitingon999

Welcome to the community.

I've sent you a private message to try and get you some help with this. Could you take a look and get back to me please?

Re: 8 weeks no service

JimM11 — Fri, 31 Jan 2025 14:36:43 GMT

@Waitingon999 Take it that you are now an EE Customer, and you will find BT did not take away the landline and you are 100% correct that NO Fibre then NO phone, take it you rely totally on wi-fi calling like i do.!