topic Re: wifi disconnecting randomly in Broadband & Landline

wifi disconnecting randomly

xskc — Wed, 29 Jan 2025 20:43:02 GMT

Hey any ideas on why my wifi just cuts out randomly then turns back on ive been playing my playstation wifis been great then randomly out of no where it just cuts out done it a few times now really annoying

Re: wifi disconnecting randomly

XRaySpeX — Wed, 29 Jan 2025 20:51:05 GMT

@xskc : Which EE BB plan are you on including its speed? What EE router do you have (read its label or post a pix)?

Re: wifi disconnecting randomly

Northerner — Wed, 29 Jan 2025 20:59:16 GMT

Hi @xskc

PS5 or PS5 Pro?

You should go out nto your PS5 network settings and change the connection to only connect to the 5ghz as this will strengthen the connection as I suspect it will be connecting to 2.4ghz.

Thanks

Re: wifi disconnecting randomly

xskc — Wed, 29 Jan 2025 21:03:18 GMT

Ps5

Re: wifi disconnecting randomly

xskc — Wed, 29 Jan 2025 21:03:34 GMT

The EE Smart Hub Plus WiFi 6 router

Re: wifi disconnecting randomly

xskc — Wed, 29 Jan 2025 21:03:52 GMT

The EE Smart Hub Plus is a wifi 6 router

Re: wifi disconnecting randomly

xskc — Wed, 29 Jan 2025 21:37:00 GMT

Yeah it still cuts off

Re: wifi disconnecting randomly

Rach_H — Thu, 30 Jan 2025 09:14:13 GMT

Hi @xskc

Welcome to the Community!

Can I just check if your WiFi is also dropping on other devices, or if this only seems to be affecting your Playstation?

Rach