topic Re: Poor signal in Broadband & Landline

Poor signal

MUSH247 — Wed, 29 Jan 2025 14:00:53 GMT

I have moved and upgraded from BT to EE full fibre (1gb).

On the old BT router I always have 5 bars no matter where I'm in the house, from the ground floor to the loft room, it never missed a beat.

I now have an EE router and on the first floor the bar fluctuate between 3 and 4. In the loft it fluctuate between 1 and 2. It's a typical 1930 house with normal brick walls. If the old BT router always give me 5 bars then why is the new and improved EE router coverage is so poor compared to the BT one?

As for the speed, I'm right beside the router and I get 550, not the 700 minimum EE promised. In the loft it's approximately 110. Too be honest I'm not too bothered about the speed, even though I'm not getting what I was promised and paying for.

BT has a WiFi disc extender, does EE has the equivalent that I can buy that works with their current router?

Anyone else have issues with coverage

Thanks

Re: Poor signal

Mustrum — Wed, 29 Jan 2025 14:17:25 GMT

@MUSH247 If you are happier with the BT Router, the EE settings are the same as BT so you could just carry on using that. If you have not yet sent it back, you would need to let EE know so they can stop the reminders.

EE also does a specific extender for the router, you don't say which one but probably Smart Hub plus.

The 700Mbps mentioned is at the router, not at the end of the WiFi range.

HTH

Re: Poor signal

Chris_B — Wed, 29 Jan 2025 14:19:15 GMT

@MUSH247 5 bars ? Where are you seeing that ?
And yes EE does have WiFi extenders you need to call customer support to request one of these

Re: Poor signal

JimM11 — Wed, 29 Jan 2025 15:23:34 GMT

@MUSH247 You posted the other day about the BT wifi extender you had? Was it in operation or not when you had the BT router on the system. The fact that it cannot operate on the EE system and you have not replied to that post as far as i can see.

Re: Poor signal

MUSH247 — Wed, 29 Jan 2025 15:45:48 GMT

The BT extender worked ok on the BT router but can't work on the EE one.

Re: Poor signal

JimM11 — Wed, 29 Jan 2025 15:50:01 GMT

@MUSH247 Was trying to find out that answer, the extender pushes the signal so combined with the BT router you have a far more distant wi-fi signal, the EE only does what the BT router does, so no extender less signal.

Re: Poor signal

MUSH247 — Wed, 29 Jan 2025 16:35:39 GMT

To be honest, I didn't need the extender because I was getting a full 4 bars even in the loft rom. It was given to me free so I just use it with the TV.

Re: Poor signal

JimM11 — Wed, 29 Jan 2025 17:06:22 GMT

@MUSH247 It is looking like you would be advised as per @Mustrum to follow that info. Ex BT like yourself have a tendency to find that the EE is weaker signal wise which it may be cannot say as never used the BT Router... They are not an apples to apples swap.

Re: Poor signal

Ellethebelle — Sun, 01 Jun 2025 18:04:38 GMT

I have also just moved from BT to EE and my new Hubs signal won't reach my bedroom now!! 😡

I'm in a small flat only 12 meters from the Hub ..

The technical support advisors have tried the usual resets, a new Hub , then suggested in the end that I pay extra £7 / m for a plan which would include extenders .. I was so annoyed that was the only solution. !!

He suggested I buy an extender myself on Amazon and they'd give me £20 credit.

Can someone recommend which one I should get as I'm not sure how they work ..

Re: Poor signal

XRaySpeX — Sun, 01 Jun 2025 18:10:14 GMT

@Ellethebelle : You shouldn't need extenders in a small flat. I get by w/out them in a large house.

Re: Poor signal

Ellethebelle — Sun, 01 Jun 2025 18:26:45 GMT

I know .. ! ...I can even get my neighbours Vodaphone router through concrete ! ! But my Smart Hub just doesn't have the power..So tempted to cancel as the promised service has not been delivered and go to Vodaphone..

Thought I'd try an extender as suggested but not sure what to buy 😕

Re: Poor signal

XRaySpeX — Sun, 01 Jun 2025 18:31:54 GMT

@Ellethebelle : It might be better to buy a generic router than get extenders.

Re: Poor signal

JimM11 — Sun, 01 Jun 2025 18:34:11 GMT

@Ellethebelle Take a look at the link and say what router you have from EE! If you also have not sent your BT back and it worked as before, only a landline to consider you could put it back, it will work on an EE service...

https://ee.co.uk/help/broadband/getting-started/compare-our-range-of-broadband-hubs

Re: Poor signal

Ellethebelle — Sun, 01 Jun 2025 18:36:24 GMT

I have the EE smart Hub plus

They sent a second identical one but identical problem

Re: Poor signal

JimM11 — Sun, 01 Jun 2025 18:39:15 GMT

@Ellethebelle Take a look this should work fine, get EE to give you a £30 refund.

RE700X | AX3000 Mesh WiFi 6 Extender | TP-Link United Kingdom

Re: Poor signal

Ellethebelle — Sun, 01 Jun 2025 18:42:09 GMT

Don't feel I should need to BUY more stuff anyway

Re: Poor signal

JimM11 — Sun, 01 Jun 2025 18:48:03 GMT

@Ellethebelle If you put a wi-fi analyser app on your mobile like netspot then can tell you yes or no based on the figures that you would see. Crystal ball does not allow me to look at what your home is like or construction materials, where the router was placed. You could just move that to the middle and see if it covers all your home,....

Two routers same results then you probably have it sitting in the corner off a room, on the floor behind some stand and just not getting the wireless signal out there.

Re: Poor signal

Ellethebelle — Sun, 01 Jun 2025 19:11:14 GMT

Thanks .. I'll try that

The smart hub is sitting on top of the fridge about 2meters from where the old BtHub 2 sat at the bottom of a book case .

Is there market for BT hub 2s?

That might do it !

Or buy a £25 pounds extender on Amazon, ..but which one ?

Re: Poor signal

JimM11 — Sun, 01 Jun 2025 19:14:35 GMT

@Ellethebelle Where is your old BT Smarthub2, did you already send it back?