topic Re: Service Derogation. Connection Saturation <50% in Broadband & Landline

Service Derogation. Connection Saturation <50%

VinneyUK — Mon, 27 Jan 2025 21:13:16 GMT

Good evening.

I have noticed over recent days what whenever i start to saturate my connection, no more than 50%, my connection becomes unstable. I've investigated this further and have noticed that i incur significant packet loss / increased ping.

Looking at a network diagnosis tool i have, it would appears the issue is around the hop2, i.e my external connection between the ONT and the HE?

Any else familiar with this able to concur, please?

Re: Service Derogation. Connection Saturation <50%

JimM11 — Mon, 27 Jan 2025 20:29:47 GMT

@VinneyUK If it is external to the network, what do you hope to achieve with this?

Re: Service Derogation. Connection Saturation <50%

VinneyUK — Mon, 27 Jan 2025 20:33:01 GMT

No sure of your point Jim?

It didn't say external to the network, i said external connection, i,e i have a fault between the ONT and headend and not my internal network at home, that's my interruption and point...

Re: Service Derogation. Connection Saturation <50%

JimM11 — Mon, 27 Jan 2025 20:50:14 GMT

@VinneyUK What network do you have control off/over?

Re: Service Derogation. Connection Saturation <50%

VinneyUK — Mon, 27 Jan 2025 21:06:21 GMT

Jim no idea what you are on about - please refrain from getting involved again please

Re: Service Derogation. Connection Saturation <50%

Mustrum — Mon, 27 Jan 2025 21:20:22 GMT

@VinneyUK what broadband service do you have and which router.

Most core network routers do not respond to pings when traffic gets a little busy.

What issues are you having?

Re: Service Derogation. Connection Saturation <50%

VinneyUK — Mon, 27 Jan 2025 22:51:02 GMT

EE 1GB, I’m using a UDM pro, IPv4.

My problem which has only developed the past couple of days, despite having smart queues enabled (QoS) when downloading (at 50%) my reported bandwidth, I get buffering on my IPTV and general internet browsing becomes really sloppy.

My view is there is a network fault developed between the ONT and the HE