topic Re: Poor image quality + buffering in Broadband & Landline

Poor image quality + buffering

Jimbfrank — Sat, 25 Jan 2025 21:28:59 GMT

Connected EE Smart Hub Plus with Smart WiFi Plus this evening having been with BT for 2 yrs plus.

BT connection was full fibre 900, now on EE 1 gig.

Image quality is poor & streaming buffers. Very disappointing.

Ive got 13 days to cancel to contract. Still have BT kit.

Suggestions gratefully appreciated. Any comments from EE can save being patronising.

@EE

Re: Poor image quality + buffering

Jimbfrank — Sat, 25 Jan 2025 21:29:37 GMT

TV reboot already carried out.

Re: Poor image quality + buffering

Rach_H — Mon, 27 Jan 2025 16:43:17 GMT

Hi @Jimbfrank,

Thanks for coming to the community, we have some really knowledgeable users who may be able to help you, using their experience of EE TV.

If you still need some help, you could contact our technical support team who will run through some tests with you to try and improve your picture quality.

Rach

Re: Poor image quality + buffering

Profile closed — Mon, 27 Jan 2025 17:11:08 GMT

@Jimbfrank wrote:
Image quality is poor & streaming buffers. Very disappointing.
Ive got 13 days to cancel to contract. Still have BT kit.

What happens to image quality and buffering if you swap the BT kit in?