topic Re: New fibre problems in Broadband & Landline

New fibre problems

Petedoggy — Mon, 27 Jan 2025 15:33:58 GMT

Have had full fibre 500 fitted last week and having problems setting up certain products. Mobiles, Sonos and pc all set up fine over WiFi. Solar edge inverter was connected via ethernet. Then switched off router to solve another connection and when switched back on , no solar inverter. Have a battery storage system that will not connect over WiFi and also a Brennan jukebox that will not connect either WiFi or ethernet. Any ideas???

Re: New fibre problems

JimM11 — Mon, 27 Jan 2025 16:02:11 GMT

@Petedoggy What EE Router do you have as you do not say in the posting?

Re: New fibre problems

Petedoggy — Mon, 27 Jan 2025 17:06:11 GMT

Sorry forgot to say, it is standard smart hub plus

Re: New fibre problems

JimM11 — Mon, 27 Jan 2025 17:21:25 GMT

@Petedoggy If you are able to and can, take a look with the web manager http://192.168.1.254 using a laptop/pc is easier than trying to view over a mobile. Post a picture of your status screen hiding you ssid, and would look at the WPA setting on the wireless, by default it comes out at WPA3, older devices like WPA2-Personal been around for a long time, and you may have to adjust the wireless mode, but single steps first, remember to SAVE as you make adjustments, is this a new router to go with your upgrade of package, the EE Smarthub+ ISP router is a major leap from anything before it, and lot's of new features, and way to many FW upgrades with loads of still niggling problems. Router is rock solid in general day to day operation but has a few new features that a few devices may not like. Here to help if we can, but not systems service...

Re: New fibre problems

XRaySpeX — Mon, 27 Jan 2025 18:09:58 GMT

Try on the Advanced > Wireless Settings page to temporarily disable the 5 GHz WiFi band & move off the Smart channel while connecting problematic 2.4 GHz devices.

Re: New fibre problems

Petedoggy — Mon, 27 Jan 2025 18:50:49 GMT

Hi.

The WiFi seems fine apart from one older but of kit which this maybe handy , but the main problem is the ethernet connection over cable as that is the only communication that this inverter has

Re: New fibre problems

Petedoggy — Tue, 28 Jan 2025 10:06:30 GMT

Hi Jim have had a look a setting and already set on WPA 2 personal.

Re: New fibre problems

JimM11 — Tue, 28 Jan 2025 10:18:11 GMT

@Petedoggy Post a picture up of the Status screen! Network connection to the EE Router takes around 30 seconds to establish the connection, if you happen to have a switch lying around you could try in front of the invertor nic. Getting the wi-fi devices connected, then as per XRaySpex post above, see if it helps.

Re: New fibre problems

Petedoggy — Tue, 28 Jan 2025 11:10:10 GMT

hi jim

used an old switch from previous setup and hey presto the ethernet connection works. apparently due to the inverter working on a older version according to another website. now have to try the 5 Ghz trick for one of the other pieces of kit, but baby steps.

thanks for tip

Re: New fibre problems

JimM11 — Tue, 28 Jan 2025 11:18:29 GMT

@Petedoggy Was more interested in getting pic of the status screen, 1. to see if the FW was updated on your router, 2. also relevant to 1, if it was did it screw up your Ethernet connection as you said it was working previous. But glad you are knocking them off 1 by 1.