topic Re: Engineer Appointment in Broadband & Landline

Engineer Appointment

frankdoyle — Mon, 05 Aug 2024 18:04:44 GMT

I need to change my appointment time for an engineer coming to install router and set top box . I can’t find where to do this .

Re: Engineer Appointment

XRaySpeX — Mon, 05 Aug 2024 18:30:29 GMT

@frankdoyle : You need to phone CS to change the appt.

Re: Engineer Appointment

frankdoyle — Mon, 05 Aug 2024 21:27:52 GMT

Thx for reply thought you could change on line but no ! BTW I remember seeing X-ray specx in my punk days 😀

Re: Engineer Appointment

Norman131 — Mon, 27 Jan 2025 07:24:19 GMT

Hi something has come up I won’t be home at the time

agreed got called into work late could we re schedule please

Re: Engineer Appointment

Norman131 — Mon, 27 Jan 2025 07:29:56 GMT

Sorry for any inconvenience

Re: Engineer Appointment

JimM11 — Mon, 27 Jan 2025 08:57:19 GMT

@Norman131 Not sure why, but there is no response you should expect, this is a public forum, if you need something EE Related then you will have to call them.

Re: Engineer Appointment

XRaySpeX — Mon, 27 Jan 2025 09:59:56 GMT

@Norman131 : No one will contact you from this user discussion group other than thro' the medium of these forums by posts such as this. Anyway we haven't the faintest idea who you are. You need to phone CS.

Re: Engineer Appointment

Leanne_T — Mon, 27 Jan 2025 10:15:13 GMT

Morning @Norman131

Welcome to the community.

Please follow the advice provided and give us a call, the team will have access to the account to check the engineer visit and get this changed for you 🙂

Let us know how you get on.

Leanne.

Re: Engineer Appointment

nellymirgova320 — Wed, 14 May 2025 10:54:43 GMT

Heloo my name is Pavel **** and I am new customer to day I miss my installation at my houme but a don't know about in the house must to by old person because my son was at houme and I can't to access internet so how can I do my chang date and I can't wait like one week if u can't coming this week I want to canceled and I will use some different company thank u

[Mod edit; removed personal details from the forum]

Re: Engineer Appointment

JimM11 — Tue, 13 May 2025 17:30:23 GMT

@nellymirgova320 Posting in the Forum you are only talking to customers like yourself, and therefore you need to call EE CS direct to take up you request to re-schedule the next available appointment for the install.

Re: Engineer Appointment

Chris_S — Wed, 14 May 2025 08:22:20 GMT

Hi @nellymirgova320 As @JimM11 mentioned, you'd need to give us a call so that a guide can take a look at your order and check when the next available date for installation is.

To speak with a guide, you'd just need to dial 150 from an EE phone, or 0330 123 1105 from any other device or landline.

You can find a link to our Contact Us page here

Chris S