topic Re: Re: Migrated to EE from BT suffering intermittent latency in Broadband & Landline

Re: Migrated to EE from BT suffering intermittent latency

RH0803 — Fri, 24 Jan 2025 22:32:58 GMT

Was persuaded to switch to ee from bt when in local ee shop fixing a sim problem. I have ee TV. Rarely had an issue with bt signal but ee drops out every eve at around 10pm.

Could manage my repeater discs with bt via the app but ee app still hasn't connected my broadband and TV products after 3 weeks.

Hopeless.wisg I'd never moved.

Re: Re: Migrated to EE from BT suffering intermittent latency

Leanne_T — Sat, 25 Jan 2025 09:36:36 GMT

Hi @RH0803

Thanks for coming to the community.

What happens when you log into the EE app, do you get an error message?

Have you reported the app and the drop outs you are experiencing to our broadband technical support guides?

Thanks.

Leanne,