topic Re: How do I change from wifi 6 down to wifi 5 on EE smart hub plus in Broadband & Landline

How do I change from wifi 6 down to wifi 5 on EE smart hub plus

Nolly60 — Fri, 24 Jan 2025 13:32:31 GMT

I'm bit confused, a few days ago after setting up my smart hub my older laptop could not see the wifi network. I changed the wifi settings on the hub down from wifi 6 to 5 and the laptop could see and connect to the network. Was fine all day, however the next day connection was lost and once again the laptop could not see the wifi network, almost as if the hub had reset over night.

However the baffling point is on going in to once again change from wifi 6 to 5. I am unable to find the setting this time? I have tried via the EE app and direct to the router via IP 192.168.1.254.

I had a call with a Tec guide for over an hour but he was unable to help.

Re: How do I change from wifi 6 down to wifi 5 on EE smart hub plus

XRaySpeX — Fri, 24 Jan 2025 14:15:32 GMT

On the Advanced > Wireless page of the SH+ there is at the bottom a Wireless mode: setting.

Re: How do I change from wifi 6 down to wifi 5 on EE smart hub plus

Nolly60 — Fri, 24 Jan 2025 16:05:34 GMT

Thanks for the quick response.

All I see on the "Manage your wireless advanced settings", are the 2.4 a 5 kHz settings. No config setting for wifi 6/5, this is via a browser, if I use the mobile app I don't see the advance settings?

Re: How do I change from wifi 6 down to wifi 5 on EE smart hub plus

XRaySpeX — Fri, 24 Jan 2025 16:10:29 GMT

Show us an image of that page, obscuring your network name..

Re: How do I change from wifi 6 down to wifi 5 on EE smart hub plus

Nolly60 — Fri, 24 Jan 2025 16:14:39 GMT

Re: How do I change from wifi 6 down to wifi 5 on EE smart hub plus

JimM11 — Sat, 25 Jan 2025 00:26:38 GMT

@Nolly60 Unfortunate timing for the EE Smarthub+ router, you have just had the upgrade to the latest FW that is available for the router, now it has a completely different look and feel, you are in the right area, but you may have to set up the compatible network feature operation, or get a fix for why you laptop is struggling to get on the primary network wi-fi ssid operation.

Re: How do I change from wifi 6 down to wifi 5 on EE smart hub plus

Nolly60 — Sat, 25 Jan 2025 09:36:31 GMT

Thanks for the update.

I have already set up the compatiable network and this is visible to other equipment but not my laptop.

How do I get a fix??

Very frustrating that I sorted the issue once and this has been reversed with no way to fix now!

Re: How do I change from wifi 6 down to wifi 5 on EE smart hub plus

JimM11 — Sat, 25 Jan 2025 10:35:19 GMT

@Nolly60 Same rules as per the main, look at the wpa mode, would set it at WPA2-Personal, turn off the 5Ghz band temp, save and see if the nic on the Laptop can see the SSID, there is incompatible issue on the laptop until you find the method of getting it attached.

Re: How do I change from wifi 6 down to wifi 5 on EE smart hub plus

Nolly60 — Sun, 26 Jan 2025 10:21:46 GMT

Done all that as did the tech guide.

I've ordered a wifi 6 compatible wifi card for my Laptop, last resort, otherwise I'll be getting the BT smart hub out.

Thanks for your time.

Re: How do I change from wifi 6 down to wifi 5 on EE smart hub plus

JimM11 — Sun, 26 Jan 2025 10:30:04 GMT

@Nolly60 Is your laptop a windows device? There is properties on the wireless nic that may work better if you make the adjustment, and you could see if there are any drivers that work better.

Re: How do I change from wifi 6 down to wifi 5 on EE smart hub plus

Nolly60 — Sun, 26 Jan 2025 13:31:55 GMT

Yep Windows 10, I've loaded the newest drivers, uninstalled and reinstalled the wifi device via device manager.

Which properties are you referring to?

Re: How do I change from wifi 6 down to wifi 5 on EE smart hub plus

JimM11 — Sun, 26 Jan 2025 13:42:43 GMT

@Nolly60 Windows Device manager, select the Network Adapters, select your wireless network card, right click and select properties, that will display all the options. Note changes you make in case you need to change back.

Re: How do I change from wifi 6 down to wifi 5 on EE smart hub plus

James1222 — Thu, 30 Jan 2025 23:39:01 GMT

I have the exact same issue, the setting has disappeared…

Re: How do I change from wifi 6 down to wifi 5 on EE smart hub plus

JimM11 — Fri, 31 Jan 2025 07:56:49 GMT

@James1222 As you have put your input on this post, does any or all of the input that @Nolly60 has posted up look same/different.

Re: How do I change from wifi 6 down to wifi 5 on EE smart hub plus

MsJR21 — Mon, 10 Mar 2025 11:37:04 GMT

Hi, did you ever resolve this issue? I'm having the same problem (trying to change from WiFi 6 to WiFi 5). One of my devices has suddenly stopped working the same time I noticed that I was connected to WiFi 6. I have previously been able to revert back to WiFi 5 via the hub manager but not since they have updated the UI. I'm not having much luck from EE tech support.

Re: How do I change from wifi 6 down to wifi 5 on EE smart hub plus

XRaySpeX — Mon, 10 Mar 2025 12:12:53 GMT

@MsJR21 , @James1222 : With the latest f/ware you now do it by using the Compatible WiFi instead.