topic Re: Do EE email when sending your router/hub out? in Broadband & Landline

Do EE email when sending your router/hub out?

bigrob — Thu, 23 Jan 2025 13:09:44 GMT

Hi all

Should be a quick one to answer I imagine.

My order says I should get my kit on Sat. Do EE email with the carrier, and tracking details, or maybe do you get a notification from DPD (or similar)?

Thank you.

Re: Do EE email when sending your router/hub out?

bigrob — Thu, 23 Jan 2025 13:17:30 GMT

Haha - I literally got an email and text message about a minute after posting this.

Re: Do EE email when sending your router/hub out?

XRaySpeX — Thu, 23 Jan 2025 14:03:46 GMT

I got an email or 2 from EE & numerous emails from Royal Mail tracking its progress.

Re: Do EE email when sending your router/hub out?

bigrob — Thu, 23 Jan 2025 17:09:09 GMT

Got the text & email, so just waiting on Royal Mail to deliver on Sat.

It annoys me that EE delay the shipping for it to arrive on Sat when I ordered last Fri, and the go live is in Monday.

Just send the stuff out so the customer has it which helps to avoid problems with weather, delivery companies, etc.

Re: Do EE email when sending your router/hub out?

bigrob — Fri, 24 Jan 2025 15:09:16 GMT

To be fair, the PO picked it up in the Midlands last night and despite it being 48-hour they delivered this afternoon - despite Storm Éowyn.

Well done PO.

Re: Do EE email when sending your router/hub out?

Leanne_T — Fri, 24 Jan 2025 17:18:51 GMT

Hi there @bigrob

Thanks for coming back to the community and letting us know the router has arrived.

Let us know if you have any further questions 🙂

Leanne.