topic Re: Netflix Blocked in Broadband & Landline

Netflix Blocked

eddieHandset — Fri, 24 Jan 2025 10:25:34 GMT

When connected to the internet through EE router I get the error message when going onto Netflix "you seem to be using a VPN or proxy". This happens on iphone, ipads, apple TV, Windows PC.

If I connect on mobile data it works fine. If i connect though a UK VPN it works fine

I turned off the router for 30 mins and also factory reset the router to get a new IP address and it still happens.

Any ideas?

Before you say reset you Iphone or reinstall the app it happens on every device 🙂

Re: Netflix Blocked

Mustrum — Fri, 24 Jan 2025 11:38:57 GMT

@eddieHandset which broadband service do you have and router?

How long has this been going on, and has it ever worked?

Do you have parental controls switched on?

Re: Netflix Blocked

eddieHandset — Fri, 24 Jan 2025 11:49:30 GMT

EE broadband and router. No parental Controls. It's worked fine up to weds.

Re: Netflix Blocked

Mustrum — Fri, 24 Jan 2025 12:13:53 GMT

@eddieHandset this is a public forum, not customer services, no one has account access or knows who you are or what services you have, or how long you have been a customer.

For anyone to help you, we need some basic information. EE has quire a few broadband services and routers.

You say you turned the router off to get a new IP, but do not say if you actually did or what the IP ranges are.

Have you spoken to customer services? https://ee.co.uk/help/contact-ee/account-billing/broadband-landline

Re: Netflix Blocked

XRaySpeX — Fri, 24 Jan 2025 14:04:03 GMT

Which EE BB plan are you on including its speed? What EE router do you have (read its label or post a pix)?

Re: Netflix Blocked

eddieHandset — Fri, 24 Jan 2025 14:04:08 GMT

The IP address before I factory reset the router was 81.132.29.225 after is 217.46.97.237.

Re: Netflix Blocked

eddieHandset — Fri, 24 Jan 2025 14:09:38 GMT

Update. Fixed (kind of)

This VPN blockage is only a problem on my profile (primary user). If I choose another profile it works fine. It's strange that using mobile data it's OK on my profile or use EE's broadband and and VPN it's OK.

I've had Netflix since it first came out but have only recently started to use the 'free' one on my EE mobile contract.

HeyHo

Re: Netflix Blocked

eddieHandset — Fri, 24 Jan 2025 16:25:16 GMT

EE plan 50 meg, smart hub 2

Re: Netflix Blocked

XRaySpeX — Fri, 24 Jan 2025 17:08:01 GMT

You mean the BT Smart Hub 2? EE doesn't have 1.

Re: Netflix Blocked

XRaySpeX — Fri, 24 Jan 2025 17:11:26 GMT

What has the actual use of our BB got to with any profile? What profile are you referring to? Do you mean your EE a/c? Your EE a/c does not affect your BB; only managing the router.

Re: Netflix Blocked

eddieHandset — Sat, 25 Jan 2025 11:48:17 GMT

I can only report what is happening.

My primary profile gets a VPN block on Netflix, other profiles do not Bizarre

Re: Netflix Blocked

eddieHandset — Sat, 25 Jan 2025 11:49:07 GMT

It's no longer a problem. All working

Re: Netflix Blocked

Britney8 — Mon, 19 Jan 2026 15:45:32 GMT

Hey, I know this is a year late, but I'm currently having this issue right now. However, it's on all my accounts. I've contacted both Netflix and EE, but no help. It still doesn't work. I was wondering what you did to fix it so I could try.

Re: Netflix Blocked

eddieHandset — Mon, 26 Jan 2026 20:50:40 GMT

I got in contact with netflix. They did something. All ok since

Sent from my iPad