topic Re: Broadband issues in Broadband & Landline

Broadband issues

paulfirestarter — Tue, 25 Feb 2025 20:55:50 GMT

I'm having the same issue with my new full fibre broadband installed a few weeks ago and since then keeps dropping out and bandwidth changing? Been onto EE tech to try and sort out but still the same, lost all my Alexa connections too . EE keep stating service speed is fine to home but it can't be as no device are getting the promised speeds? No router won't let me log into my own router? What the hell is going on Ee?

EE sent out a replacement router and if not fixed I will want a refund as service is not what expected or promised.

Re: Broadband issues

XRaySpeX — Wed, 22 Jan 2025 19:40:51 GMT

@paulfirestarter : Which EE BB plan are you on including its speed? What EE router do you have (read its label or post a pix)?

Re: Broadband issues

paulfirestarter — Wed, 22 Jan 2025 21:18:09 GMT

Thanks for your reply to help. I have full fibre 500 and the newest router plus.

I have a great app called WiFi toolkit and shows all problems and how quick my service is. Sometimes this app amongst a few others it shows that my WiFi is insecure even though its set for highest level which I don't understand?

Although my speeds are good my guaranteed speed of 500mbps never get over 320mbps and upload of 60mbps On my mobile I have to keep disconnecting my WiFi and reconnect as my speed keep defaulting to 70mbps but when I reconnect WiFi it goes back to 433mbps until it drops again...

Re: Broadband issues

JimM11 — Wed, 22 Jan 2025 23:20:21 GMT

@paulfirestarter Info link.

Speed Guarantee | Broadband Help | EE

Re: Broadband issues

paulfirestarter — Tue, 25 Feb 2025 20:52:12 GMT

I have the same problem EE can anyone help me. I've been onto EE for months and all different chats solutions but nothing works. I'm fed up with having to reconnect all my Amazon devices every time I have to reboot router

Re: Broadband issues

JimM11 — Wed, 26 Feb 2025 08:30:11 GMT

@paulfirestarter Going to use this posting that you started as one off your own, below picture when cleared app speed test with the 2 part for you to see, made sure that the mobile was locked onto the EE Smarthub+ about 15' away from the router through 2 doors. And is the speed to a Samsung mobile, ALL wi-fi devices are on just so you know.

EE Smarthub+ SH31B