topic EE Bad Customer Experience full-fibre order and waiting for installation in Broadband & Landline

EE Bad Customer Experience full-fibre order and waiting for installation

djp_pressure — Wed, 22 Jan 2025 20:33:51 GMT

The pain of getting EE full fibre installed

I understand things need to put in place and take time but all i want is clarity.

So far two days taken off work and nothing.

Told one thing by ee text and contradicted by EE complaints. its utterly poor.

if it wasn't for the compensation I would have cancelled and might yet as still no clear date when will be installed

My timeline so far https://pole1.co.uk/ee/

Re: EE Bad Customer Experience full-fibre order and waiting for installation

bigrob — Wed, 22 Jan 2025 22:46:05 GMT

Ouch. That is awful.

You have far more patience that me. I understand you will wait for the compensation but I would have had to cancel.

Re: EE Bad Customer Experience full-fibre order and waiting for installation

MultiDoc — Sun, 26 Jan 2025 02:52:13 GMT

I’m sorry to hear you have very similar issues that I do to (as you’ve noticed in the other thread I made a few days ago).
I still haven’t gotten any luck getting an earlier appointment despite several phone calls to EE. All I get is that it’s up to Openreach and that’s the easiest they have etc. Forr the record I ordered on 13/12/2024, original date for service to go live was given as 9/1/2025, all outside work was completed on 13/1/2025 and then ONT installation appointment was changed for 6/2/2025 and later again for the 13/3/1015!

Yesterday I filled a complaint to EE via their online webform asking for an expedited appointment and at the very minimum compensation to be credited to my account for the delays.

We’re at their mercy it seems with next to nothing we can do 🫤