topic Re: Broadband username in Broadband & Landline

Broadband username

SuperJC — Wed, 13 Sep 2023 18:46:49 GMT

Hello all,

I've been told I can use the EE Smart router on Plusnet FTTP (EE show that if you purchase the smart router) however I can't seem to work out how to change the broadband username and password, am I missing something really simple?

Thanks

Re: Broadband username

XRaySpeX — Wed, 13 Sep 2023 18:51:43 GMT

You changed the BB Username & Pwd on the Advanced Settings > BB > Internet page.

Re: Broadband username

SuperJC — Wed, 13 Sep 2023 19:22:46 GMT

Hi,

I can get to that page no problem and see the username and password but there is no option to change it. I can't click on it or edit it in anyway. Does it have to be done via a certain medium (pc, android etc?)

Thanks

Re: Broadband username

XRaySpeX — Wed, 13 Sep 2023 19:33:23 GMT

You should be able to change them as you've logged in.

Re: Broadband username

SuperJC — Wed, 13 Sep 2023 19:51:10 GMT

well I don't know what to tell you, I've tried on an Ipad, android phone, via chrome and Microsoft edge on a PC, I cant edit them

I have logged in via 192.168.1.254 and then entering password when asked, should i be doing something different ?

Re: Broadband username

XRaySpeX — Wed, 13 Sep 2023 20:09:33 GMT

No, that's the correct way to get into the Advanced Settings & change things there.

Re: Broadband username

SuperJC — Wed, 13 Sep 2023 20:14:08 GMT

I think I've found a work around, if I click and hold on the word Broadband while using Firefox browser a box appears allowing me to change the two fields and save. Very strange why it would be this way.

Thanks for your replies.

Re: Broadband username

XRaySpeX — Wed, 13 Sep 2023 20:19:14 GMT

Most peculiar! Never known it to want to do that & I use FF on it all the time.

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.

Re: Broadband username

DGroucott — Sun, 19 Jan 2025 00:26:04 GMT

Hello SuperJC, I have ran into the same issue and tried your method of clicking and holding on the word broadband but it seems to just bring me into the broadband page.. I also then tried the same method with the other words on the next page but it seemed to just highlight them? Any help would be great

Re: Broadband username

SuperJC — Wed, 22 Jan 2025 16:49:05 GMT

Hello,

Im sorry its been a while since Ive been on here. I cant really suggest anything as it seemed like a fluke the first time. Try different browsers and devices ? Ive just tried and it wouldn't let me edit yet it has my plusnet details. Its worked for like 17 months.

If you work it out let us know

Re: Broadband username

XRaySpeX — Wed, 22 Jan 2025 19:02:30 GMT

@SuperJC , @DGroucott : This thread was talking about the older original EE SH. You've probably got the current SH Plus or Pro. You can't change the BB Username & Pwd on those. It is hard-coded as BT's bthomehub@btbroadband.com & pwd. So can't be used on PN.