topic Re: How to speak to EE with no mobile and landline broken in Broadband & Landline

How to speak to EE with no mobile and landline broken

claudia1978 — Wed, 22 Jan 2025 15:43:48 GMT

Hey all, I have had my mobile stolen and my landline is saying there is a fault, I dont live near any of my friends but I do have a laptop surely there is a way to chat to EE online???

Re: How to speak to EE with no mobile and landline broken

JimM11 — Wed, 22 Jan 2025 16:04:37 GMT

@claudia1978 Is your landline connected to back off the router or a DVA for digital voice, if it is router off/on normally fixes landline faults, sorry there is no chat facility.

Re: How to speak to EE with no mobile and landline broken

claudia1978 — Wed, 22 Jan 2025 16:39:17 GMT

Yes it is, the voice that says there is an error is the EE voice so I think
it must be a line fault

--
Mobile: *****
Zoom: *****

[Mod edit - removed personal information]

Re: How to speak to EE with no mobile and landline broken

JimM11 — Wed, 22 Jan 2025 16:32:41 GMT

@claudia1978 Public Forum would advise you to get back on and remove your personal info ASAP.

Re: How to speak to EE with no mobile and landline broken

claudia1978 — Wed, 22 Jan 2025 16:58:29 GMT

Hi there, when you say get back on and remove personal info what do I need
to get back on to?

--
Mobile: *******8
Zoom: ********

*************

[mod edit: removed personal details from the community]

Re: How to speak to EE with no mobile and landline broken

Leanne_T — Wed, 22 Jan 2025 16:59:32 GMT

Hi there @claudia1978

Thanks for coming to the community, I am sorry you have had the mobile stolen and the landline is not working for you.

Is the mobile on EE?

You can find helpful advice on landline faults in our How Can I Repair Faults On My Home Phone Line? and ways to contact us on the Contact Us To Request Technical Support for Broadband and Landline | EE

I have removed the personal details such as mobile number, please edit these details from a reply post as this is an online forum.

Leanne.

Re: How to speak to EE with no mobile and landline broken

JimM11 — Wed, 22 Jan 2025 17:00:02 GMT

@claudia1978 Moderator removed on your first post, and now again he will have to do on the second. Mobile / zoom / not sure if the zoom link is to you, DO NOT POST PERSONAL INFO.

Re: How to speak to EE with no mobile and landline broken

claudia1978 — Wed, 22 Jan 2025 19:15:18 GMT

I didnt did I?

****************
****************

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Re: How to speak to EE with no mobile and landline broken

claudia1978 — Wed, 22 Jan 2025 17:54:31 GMT

sorry didnt realise as replying from m email address and in my signature. I
am going round in circles with m bank and phones!

Re: How to speak to EE with no mobile and landline broken

JimM11 — Wed, 22 Jan 2025 18:06:57 GMT

@claudia1978 No problems, could have been good if you were looking to have the number pounded but NO you just want the phone!! At least you get to see how good difficult the whole experience is/gets when you have a serious issue, hope you get everything sorted.👍

Re: How to speak to EE with no mobile and landline broken

XRaySpeX — Wed, 22 Jan 2025 19:08:10 GMT

Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.