topic Re: Full fibre in my area works been postponed for 3 month in Broadband & Landline

Full fibre in my area works been postponed for 3 month

EEvol — Wed, 22 Jan 2025 15:50:54 GMT

We have applied for full fibre 150 in AB24 ***. Initially, it was 1 month wait, since the start of December. Then, we received a message that work had been postponed to March 19.

Why has it been postponed and how to make it happen faster?

If not, how to cancel and refund the service? We're not up to the wait, we'd rather change the provider.

[Mod edit: Do not include personal info in posts, including full postcode]

Re: Full fibre in my area works been postponed for 3 month

XRaySpeX — Wed, 22 Jan 2025 13:33:23 GMT

You have a cooling-off period up to 14 days after installation. So you could cancel now by phoning CS.

What does BT Wholesale Broadband Availability Checker estimate for your phone number? Post the whole table and the line above it, blanking out your phone number. If it doesn't recognise your phone number or you don't have one, use the Address Checker.

Re: Full fibre in my area works been postponed for 3 month

garybs29 — Wed, 22 Jan 2025 14:13:10 GMT

It's a bit difficult to say why, sounds like a delay on openreach side with work required. In which case you'd need to make sure the other provider used a different system or you'll face the same issue