topic Re: Can't connect to Hub Manager in Broadband & Landline

Can't connect to Hub Manager

BradH11 — Wed, 22 Jan 2025 11:41:45 GMT

Hey, I have just set up my new EE broadband but to make use of my full set up I need to log in, 192.168.1.254 opens the page with the EE logo and a “spinning wheel” and nothing happens, the page won’t actually open to let me log into admin settings

Re: Can't connect to Hub Manager

XRaySpeX — Tue, 21 Jan 2025 18:57:14 GMT

Keep refreshing it.

You sure your device is connected to the router?

Re: Can't connect to Hub Manager

BradH11 — Tue, 21 Jan 2025 18:59:56 GMT

Yes mate, 100% sure I am connected to the router, I shall spam the refresh for a little and see if that works, I figured could it because the fttc line has only been installed today, but the more I research the more 192.168.1.254 seems to be an issue to actually log in for some people, I’ll try refreshing for a while if not I think I’ll have to call EE CS

Re: Can't connect to Hub Manager

XRaySpeX — Tue, 21 Jan 2025 19:16:39 GMT

Never found http://192.168.1.254 an issue after refreshing once or twice.

Re: Can't connect to Hub Manager

BradH11 — Tue, 21 Jan 2025 19:29:03 GMT

I’m going to risk looking stupid here,

I am trying to log in on my iPhone, my netgear r7000 and my old Sky router never had an issue logging in on my phone, so could this be as simple as it doesn’t like me trying to open it on my phone?

Re: Can't connect to Hub Manager

Peter_W — Wed, 22 Jan 2025 08:35:39 GMT

Good morning @BradH11.

Welcome to the EE Community!
There's a chance it may not like your current browser settings, so it' definitely worth giving this a test from a different device or browser.

I can see you've mentioned a Netgear router as well; is this plugged into the EE router, connected directly to your Openreach modem (ONT), or are you not using this at the moment?
Peter

Re: Can't connect to Hub Manager

XRaySpeX — Wed, 22 Jan 2025 08:41:08 GMT

@BradH11 : Doubt it! You should be able to login to the router from a phone as long as you are not logged in from another device at the time.

Re: Can't connect to Hub Manager

BradH11 — Wed, 22 Jan 2025 08:42:40 GMT

Good morning, Peter.

I haven’t set this up yet as I just wanted to test the new modem on its own, so I haven’t actually set that up as of yet, everything will be in series, so the broadband cable will be plugged into the EE modem and a Ethernet from the EE modem will be plugged into the netgear router, I want to turn the WiFi connection off of the EE modem so I’m not getting interfering signals and double NAT type problems on my Xbox, I did come to a conclusion though, 192.168.1.254 does not load on my iPhone, I tried it on my brothers PC which I have very limited access to and it worked, so I think it is something to do with the admin page not being compatible with smartphone browsers

thank you

Bradley

Re: Can't connect to Hub Manager

BradH11 — Wed, 22 Jan 2025 08:46:41 GMT

Good morning! I forgot to update you on what I found, I kept refreshing the page like you suggested, I got bored and decided to test my theory, I asked my brother if I could use his PC and I searched 192.168.1.254 and it surprisingly let me log in, I’m going to attempt it again on my phone tonight after work, but it looks like the page for the admin settings isn’t compatible with smartphone browsers, if it is just iPhone or all of them I don’t actually know, I’ll update on the test later today and see if it is as I suspect or not, thanks for attempting to help and I appreciate it especially since this is a very old thread, I just didn’t know who to turn to really! So I greatly appreciate it!

Re: Can't connect to Hub Manager

XRaySpeX — Wed, 22 Jan 2025 08:54:21 GMT

@BradH11 : Turning WiFi off on the EE ROUTER (it's not just a modem) will not prevent a double NAT when you are running 2 routers in series.

Re: Can't connect to Hub Manager

BradH11 — Wed, 22 Jan 2025 09:01:02 GMT

It did on the last router I had, I put the Netgear router on access point mode and turned the wifi connectivity off of the Sky router and never had an issue with a double NAT after that.

Re: Can't connect to Hub Manager

XRaySpeX — Wed, 22 Jan 2025 11:25:22 GMT

@BradH11 : Ah, using the Netgear just as an AP will not result in double NAT.

Re: Can't connect to Hub Manager

BradH11 — Wed, 22 Jan 2025 11:29:34 GMT

Just out of curiosity, and because I never actually did it as a test because since it worked I didn’t need to change it again; with the previous setup, was it actually necessary to turn the WiFi connectivity off on the Sky router when in AP mode to fix that issue or would AP mode alone been sufficient enough? (Obviously if you don’t know that is fine)

Re: Can't connect to Hub Manager

XRaySpeX — Wed, 22 Jan 2025 11:41:57 GMT

Using AP mode is sufficient to avoid double NATs cuz the only NAT around is that of the main router.

Re: Can't connect to Hub Manager

Philhing — Tue, 23 Dec 2025 16:26:28 GMT

Did you get an answer? I have the same issue

Re: Can't connect to Hub Manager

stevef_1987 — Fri, 09 Jan 2026 11:25:02 GMT

I have the same issue, I've tried HTTP & HTTPS , then says there's an exception ,which I clear and it still won't connect. Never had this issue with BT Smart Hub and the apps useless for speed checks ,stalls on screen load.

Not sure where to go next, last resort is to try using mac mini instead of windows laptop

Re: Can't connect to Hub Manager

Peter_W — Fri, 09 Jan 2026 13:52:46 GMT

Thanks for taking the time to flag this too, @stevef_1987.

Can I please just check which device and browser you're trying to access this from?

Also have you given this a try from elsewhere to see if the same issue occurs?

Peter

Re: Can't connect to Hub Manager

stevef_1987 — Fri, 09 Jan 2026 17:42:15 GMT

I have now successfully managed to log in to the hub manager , after restarting the hub a couple of times ( previous reboots had not worked) . Logins were completed from a windows laptop using Microsoft Edge & Firefox as well a 2012 Mac Mini using firefox & safari.

Stevef_1987

Re: Can't connect to Hub Manager

Peter_W — Fri, 09 Jan 2026 18:32:09 GMT

Thanks @stevef_1987, I'm glad to hear that this is working again for you now.

Please keep us posted on if anything changes, and I'll still feed back your experience here in case we see anything similar in the future.

Peter