topic Re: incorrect password in Broadband & Landline

incorrect password

yanyiliu — Tue, 21 Jan 2025 18:48:19 GMT

since this morning, my phone and my iPad can not connect to the wifi because it says incorrect password. but use exactly the same username and password my computer can connect. is there anyone who has the same problem? how can I fix it?

Re: incorrect password

XRaySpeX — Tue, 21 Jan 2025 18:54:42 GMT

Try telling your devices to Forget that connection & try to connect again supplying the pwd again.

Re: incorrect password

yanyiliu — Tue, 21 Jan 2025 18:55:24 GMT

hi, i have tried that, but still not work

Re: incorrect password

Minkey1 — Tue, 21 Jan 2025 18:58:24 GMT

@yanyiliu

Reset the router to revert back to the original pw’s on the card, and start logins again?

Re: incorrect password

yanyiliu — Tue, 21 Jan 2025 19:00:38 GMT

hi thank you for your reply. I do not have a router, what i have is an EE wifi voucher account

Re: incorrect password

Northerner — Tue, 21 Jan 2025 19:15:51 GMT

@yanyiliu wrote:

since this morning, my phone and my iPad can not connect to the wifi because it says incorrect password. but use exactly the same username and password my computer can connect. is there anyone who has the same problem? how can I fix it?

Hi @yanyiliu

You are using EE public wifi.

https://ee-wifi.ee.co.uk/public/ee/index.htm

Re: incorrect password

Northerner — Tue, 21 Jan 2025 19:16:40 GMT

@yanyiliu wrote:

hi thank you for your reply. I do not have a router, what i have is an EE wifi voucher account

Try:

Important note about logging out

You must log out correctly, otherwise your account will stay open and you may have to pay charges for a further 15 minutes. Your account will automatically log-out due to inactivity after 15 minutes.

If you're unable to log back into your account, please contact us on 0800 022 33 22* for assistance.

*Calls to 0800 numbers are free from UK landlines and Mobiles. Mobile costs may vary. Check out bt.com/pricing for details.

Re: incorrect password

yanyiliu — Tue, 21 Jan 2025 19:29:53 GMT

hi, I did not log out. I have subscribed for 30 days. My computer can use EE wifi, but my iPad and my phone can not.

Re: incorrect password

Northerner — Tue, 21 Jan 2025 19:47:08 GMT

Hi @yanyiliu

Have you tried restarting them and as @XRaySpeX said forgetting and connecting again.

Thanks

Re: incorrect password

yanyiliu — Tue, 21 Jan 2025 19:51:46 GMT

yes, I have tried, still does not work. I have called customer service, and she said the number of people using this hotspot is at its maximum capacity, and told me the only solution is to keep trying, when somebody logs out, then I can log in.

Re: incorrect password

Minkey1 — Tue, 21 Jan 2025 19:53:49 GMT

@yanyiliu

Oh, I’m sorry. You posted your query under the forum Broadband section so I assumed you had an internet connection to the house and a router.

I’ve no idea what an EE wifi voucher account is.

Re: incorrect password

yanyiliu — Tue, 21 Jan 2025 19:55:12 GMT

oh sorry for putting my query in the wrong section😅

Re: incorrect password

XRaySpeX — Tue, 21 Jan 2025 21:13:47 GMT

@Minkey1 : An EE WiFi voucher is for connecting to the public EE WiFi network from any device. This a network of BT & some EE Home routers whose owners allow the public to share their WiFi isolated from their own devices & connections. You may have seen the SSIDs EE WiFi & EE WiFi-X in your vicinity.

Trouble is that isn't really a forum here suitable for EE WiFi. Maybe it comes under EE Mobile Network Discussion, or maybe not!

@yanyiliu : There's no obvious place to put it.

Re: incorrect password

Minkey1 — Tue, 21 Jan 2025 21:25:36 GMT

@XRaySpeX

Ah yes, I know about that. I didn’t know access could be purchased - I thought it was a quid pro quo deal for home broadband customers.

Obliged.