topic Network Outage in Broadband & Landline

Network Outage

anatashais — Tue, 21 Jan 2025 09:40:43 GMT

Hello I’ve been without internet for eleven days apparently due to an external problem on the exchange in East Sussex. Is anyone else having similar issues? The fix date keeps getting delayed. Can we have an update please

Re: Network Outage

JimM11 — Tue, 21 Jan 2025 10:50:24 GMT

@anatashais The public Forum has no knowledge of outage or repair times, you need to call EE CS and ask the question or wait until it get's back up.

Re: Network Outage

anatashais — Tue, 21 Jan 2025 11:18:47 GMT

Thanks as they don’t know I’m really here to find out if others are experiencing the same problem as it’s not normal to have no service for this long

Re: Network Outage

JimM11 — Tue, 21 Jan 2025 11:22:54 GMT

@anatashais Hopefully others from your area are then doing the same and pass any news to you.

Re: Network Outage

Mustrum — Tue, 21 Jan 2025 11:56:39 GMT

@anatashais if you have a phone line try entering the number in the BT Service checker for info:

https://www.bt.com/help/check-service-status

Re: Network Outage

Schockwave — Tue, 21 Jan 2025 15:53:37 GMT

@anatashais , where in East Sussex, I live in East Sussex and no problems where I am?