topic Re: Will OpenReach phone me to update my ONT? in Broadband & Landline

Will OpenReach phone me to update my ONT?

bigrob — Mon, 20 Jan 2025 15:48:15 GMT

My switch from Sky 900Mbs to EE 1.6Gbs is due on Monday 27th.

I believe I have a 1Gbs ONT and that I need a 2.5Gbs one.

Pic attached of my current one (green cable) and a 2.5Gbs one shown in another thread.

Would OpenReach have my phone number from EE to ring and arrange to come and do the installation?

Thank you.

Re: Will OpenReach phone me to update my ONT?

XRaySpeX — Mon, 20 Jan 2025 16:01:43 GMT

EE make all the arrangements. EE will arrange with OR to change your ONT as part of your installation on 27th Jan. OR have no need to call you other than a courtesy call to tell you they are on their way.

Re: Will OpenReach phone me to update my ONT?

Mustrum — Mon, 20 Jan 2025 16:16:43 GMT

@bigrob EE should be able to tell you which time window they have booked for you 8-1 or 1-6 t at least narrow the time down.

Openreach should have your contact details, but may or may not call.