topic Re: Setting up the hub in Broadband & Landline

Setting up the hub

Ed911 — Sun, 19 Jan 2025 13:04:47 GMT

Just transferred from BT. Fibre being installed next week. Had email today to set up the hub. But instructions say to connect to EE modem which I don't have. Is this an example of what I can expect in the future?

Re: Setting up the hub

JimM11 — Sun, 19 Jan 2025 13:14:07 GMT

@Ed911 Just one off those generic messages sent for you to get on with!

Re: Setting up the hub

Ed911 — Sun, 19 Jan 2025 14:01:21 GMT

I hope you don't mean that they sent me a message which did not mean what it says! I am still none the wiser as to wether or not I am going to need a modem.

Anyway, thanks for the thought.

Cheers. Ed

Re: Setting up the hub

XRaySpeX — Sun, 19 Jan 2025 14:10:08 GMT

The modem will be the Fibre ONT box they're gonna fix on an inner wall. See the small 1 with green lights in Upgrade from Legacy FTTC to New EE Full Fibre

Re: Setting up the hub

Ed911 — Sun, 19 Jan 2025 14:19:28 GMT

Thanks for that. One of the drawbacks to getting old is that you still expect people to say what they mean. If an ont is a modem it would be simpler if they stuck to one designation.

Cheers. Ed

Re: Setting up the hub

JimM11 — Sun, 19 Jan 2025 14:20:58 GMT

@Ed911 See if the link does anything for you.

How is Full Fibre Installed? | Broadband Help | EE

Re: Setting up the hub

XRaySpeX — Sun, 19 Jan 2025 14:51:49 GMT

An ONT (Optical Network Terminal) is a special sort of modem that Openreach have for Fibre. See Openreach modem (ONT) explained