topic Re: WiFi booster problems in Broadband & Landline

WiFi booster problems

Paul530 — Sat, 18 Jan 2025 12:30:55 GMT

Hello , I have recently switched over to ee from bt and as soon as I have been changed over I noticed that my old bt wifi boosters do not work anymore so I called ee to see what the problem was they tell me that they are not compatible with the ee smart hub plus I have , the bloke then told me that I could use my old bt smart hub 2 wifi to bridge to the new ee wifi so that I could carry on using my bt wifi boosters. Dose anyone know if this is possible and if they have a step by step guide on how to do this please.
(I don’t want to spend £100 on the ee boosters as I have 3 bt ones set out threw my house)

Thank you

Re: WiFi booster problems

Mustrum — Sat, 18 Jan 2025 13:31:38 GMT

@Paul530 there is no need to change any settings, just plug your BT router back in and reconnect the extenders.

The username and password for the broadband settings are the same on EE and BT.

Re: WiFi booster problems

Paul530 — Sat, 18 Jan 2025 15:32:29 GMT

Will my wifi speeds still be the same with the old router?

Re: WiFi booster problems

Mustrum — Sat, 18 Jan 2025 15:37:17 GMT

@Paul530 if you have gone for the same speed broadband package then yes your WiFi speeds should be the same.

Re: WiFi booster problems

Paul530 — Sat, 18 Jan 2025 15:38:25 GMT

The only reason i upgraded was for full fiber and faster speeds so im not sure the old router will work

Re: WiFi booster problems

Mustrum — Sat, 18 Jan 2025 15:39:44 GMT

Well if you tell me what you had before and have now, and which router you have I should be able to help.

Re: WiFi booster problems

Paul530 — Sat, 18 Jan 2025 16:51:15 GMT

My old one was the bt smart hub 2 and the new ee one is the Smart Hub Plus 👍

Re: WiFi booster problems

Mustrum — Sat, 18 Jan 2025 16:57:26 GMT

@Paul530 you don't mention what speeds you have chosen, but the BT SH2 is fine up to the 900Mbs service so you should be absolutely fine. Many people prefer that over the EE SH plus.

Re: WiFi booster problems

Aaronjohn — Mon, 06 Apr 2026 14:04:05 GMT

Hello I have been having some serious problems with the WiFi booster both of them been Flash have been connected with the booster with that main WiFi box and Still having issues with them have try get contact by using different service and all is to talk to some one about the issues can you please contact me ASAP

Re: WiFi booster problems

Mustrum — Mon, 06 Apr 2026 15:35:53 GMT

@Aaronjohn this not customer services, no one on hear knows who you are or has customer access contact details for you.

Why not give CS a call details on the Contact Us Help pages