topic Re: Awful broadband in Broadband & Landline

Awful broadband

KMDABOSS — Tue, 14 Jan 2025 01:10:46 GMT

It’s literally been only 6 hours since broadband got fitted and it’s already down? What awful service is this? And the app is down too I can’t message to find out what’s wrong, not a good first impression is it EE?

Re: Awful broadband

XRaySpeX — Tue, 14 Jan 2025 04:23:36 GMT

@KMDABOSS : Which EE BB plan are you on including its speed? What EE router do you have (read its label or post a pix)?

Re: Awful broadband

JimM11 — Tue, 14 Jan 2025 07:23:35 GMT

@KMDABOSS Unless the app was down at that period you were checking who knows, at 7.22am when i checked reading your post, app is working just now.🙄

Re: Awful broadband

KMDABOSS — Tue, 14 Jan 2025 10:35:25 GMT

The app is working for me now too, it wasn’t working at the time when I wrote that message, but wifi is still down and it wasn’t working fitted literally yesterday, engineer was rude and just started doing his own thing, got a ladder and started fitting things on without making me aware that he’s arrived. Unprofessional behaviour.

Re: Awful broadband

KMDABOSS — Tue, 14 Jan 2025 10:38:07 GMT

I am on full fibre 500 essential plan, and the router is a smart hub plus, it was working for about 6-7 hours yesterday after being set up, roughly at 12:30 am it just stopped working and started flashing orange.

Re: Awful broadband

JimM11 — Tue, 14 Jan 2025 10:41:42 GMT

@KMDABOSS Does happen at times, outside part of the installation CAN go ahead without user intervention, and totally agree with you especially if you had/have a better idea to what you want, kicked the OR contractor out when he came to do my FTTP install, NOT a clue, easiest option which was to be a complete nightmare, knocked the install back 21 day's and OR came, which i did insist on, they did an excellent job, in/out 30 mins, all done and dusted with zero problems. Hope you get connected soon, when is your activation/go live date!?

Re: Awful broadband

JimM11 — Tue, 14 Jan 2025 10:48:30 GMT

@KMDABOSS What's you red error light on the ONT? PON error, fibre is down, until you get rid you will have no BB, time to call EE CS and find out why? Power of the ONT modem leave a minute power it back on and see if you can get back to 3 green led's.

Re: Awful broadband

KMDABOSS — Wed, 15 Jan 2025 15:38:30 GMT

Yh they’re doing the same with me unfortunately, they made me wait a whole month first before setting up wifi, then when it was finally set up the engineer who came to fix the wifi was absolutely rude and unprofessional, had to force myself not to deal with him myself, 4 hours after wifi being set up it went down randomly and my smart hub + started flashing orange, now they’ve cancelled literally 3 appointments in a row in the span of 3 days, now I have another booked for Friday. I don’t know what I was thinking before signing up with EE, worse mistake of my life, i certainly won’t be giving a penny until this is all sorted. This is an absolute joke.

Re: Awful broadband

WillKirk — Wed, 15 Jan 2025 15:52:33 GMT

@KMDABOSS why did it take so long to set up your WiFi? What’s wrong with your WiFi that you need an engineer from Openreach involved, as they don’t deal with WiFi issues. Better speak to EE Customer Service for your WiFi issues.

Re: Awful broadband

KMDABOSS — Wed, 15 Jan 2025 16:28:21 GMT

Because they didn’t have an engineer available to set up the WiFi? I ordered new wifi on 10th December and it was set up on the 13th of January, and the issue isn’t with the signal, the issue is with the wiring, the previous engineer left it all loose and in a mess, he was so unprofessional he didn’t even fix the new ones like they’re suppose to from outside the home, nor did he screw the box. Both EE and open reach are blaming one another meanwhile I am missing out on wifi which I need because I work from home, my siblings do uni and college work, my dad has cancer and we can’t even do his applications from home because we are applying for PIP etc we have to go to a friends home. This is absolute terrible service from EE.

Re: Awful broadband

WillKirk — Wed, 15 Jan 2025 16:31:24 GMT

“…the issue isn’t with the signal, the issue is with the wiring…”

WiFi doesn’t have wires. That’s why it is Wireless.

Re: Awful broadband

KMDABOSS — Wed, 15 Jan 2025 16:34:43 GMT

That’s literally what I said before, hence why they’re sending an open reach engineer to fix the issue… are you slow by any chance or are you here to troll people? If so then jog on and find someone else to annoy.

Re: Awful broadband

WillKirk — Wed, 15 Jan 2025 16:39:39 GMT

“…are you slow by any chance…”

Rude

I was just questioning because Wireless (WiFi - Wireless Fidelity) funnily enough doesn’t have wires. WiFi comes from your Smart Hub router as a radio signal.

If you keep telling everyone your WiFi doesn’t work, then they will take you at your word.

Sounds to me more like you have an issue with your internet connection. Maybe you should contact EE Customer Service and re-present the problem but this time use the correct terminology because having issues with WiFi is a real thing, and a completely different thing that what you appear to be describing.

Good luck.

Re: Awful broadband

JimM11 — Wed, 15 Jan 2025 16:42:34 GMT

@KMDABOSS Do you still have the RED light on the PON signal off your ONT modem and orange on the Router itself?

Re: Awful broadband

Chris_B — Wed, 15 Jan 2025 16:46:36 GMT

@KMDABOSS There’s a big difference between WiFi and a router. Your issue from reading what been put is the router or possibly the cable. WiFi is a signal given off from the router that your devices connect to. You don’t purchase or install WiFi you purchase a broadband connection and you get a router for that connection.

And that’s what @WillKirk is pointing out . So don’t criticise someone who is actually explaining the difference and pointing that out. Open reach doesn’t deal with WiFi problems.

Re: Awful broadband

KMDABOSS — Wed, 15 Jan 2025 16:44:26 GMT

You must be joking right? I’ve clearly stated in my very first comment that the open reach engineer didn’t set up the wifi properly hence why it doesn’t work, no I don’t know what language I need to speak for you to understand? And the issue is actually in the wifi signals itself because I have full fibre 500 essential deal, promised speeds were 425 and I was getting less than 200 for the 5 or so hours the wifi was working for, both EE network and open reach services are awful.

Re: Awful broadband

KMDABOSS — Wed, 15 Jan 2025 16:45:55 GMT

The modem red light is still on and the orange light is still flashing on the router unfortunately.

Re: Awful broadband

KMDABOSS — Wed, 15 Jan 2025 16:49:23 GMT

WiFi doesn’t come flying out of nowhere does it? You set up a router, modem etc first then the wifi connection is established, and as I mentioned for the 3rd time now there been a issue in the set up process and open reach are taking forever to give a appointment, and when they do they cancel it, also the wifi signal strange WAS weak because I have full fibre 500 package and my speeds were below 200 when it was working for a few hours. So that makes the WIFI signal weak or am i missing something?

Re: Awful broadband

JimM11 — Wed, 15 Jan 2025 16:49:36 GMT

@KMDABOSS Got it, reason you are now waiting on OR to have a look see, did EE CS make any comment about it or did the Help test produce anything from EE response wise, or did they just throw arms up in the air, wait till OR come have a look see type situation?

Re: Awful broadband

KMDABOSS — Wed, 15 Jan 2025 16:52:26 GMT

They didn’t bother to even ask what’s wrong with the router, the first thing they did was tell me they’ll send out a engineer, one thing that doesn’t make sense is that the engineer fixed it on the 13th of January and it was working for a few hours, then it suddenly started flashing orange, if the fault was with open reach’s set up then it wouldn’t have worked for those few hours? Unless a wire has been displaced from the outside because of the wind. But I’ll never know until EE or open reach’s actually come to fix the wifi.