topic Re: Broadband Hub Returned in Broadband & Landline

Broadband Hub Returned

Fihi — Wed, 15 Jan 2025 13:46:32 GMT

Hi, I returned hub on 23.12.24, Royal Mail Tracking say it was delivered back to EE/BT on 31.12.24, I'm still receiving automated messages asking to return, I'm a bit concerned that they will charge me for the hub? Is there anyway I can check without having to phone them?

Re: Broadband Hub Returned

JimM11 — Wed, 15 Jan 2025 14:27:34 GMT

@Fihi The short answer is either wait and hope that they do not charge you the return fee, records are not the quickest at being updated, and if you want to be 100% then calling, with all your information is unfortunate the only way to go, it's a lottery, but if you text GUIDE to 66033, then you may get a call back try it and see.

Re: Broadband Hub Returned

Fihi — Wed, 15 Jan 2025 14:29:20 GMT

I thought as much, many thanks ✔️

Re: Broadband Hub Returned

JimM11 — Wed, 15 Jan 2025 14:34:48 GMT

@Fihi Just making sure that you saw the text option from you mobile?

Re: Broadband Hub Returned

Fihi — Wed, 15 Jan 2025 14:38:19 GMT

certainly did, many thanks for your help!

Re: Broadband Hub Returned

JimM11 — Wed, 15 Jan 2025 14:39:10 GMT

@Fihi 👍