topic Re: EE Smart Hub wont pair with EE App in Broadband & Landline

EE Smart Hub wont pair with EE App

EwanArm39 — Mon, 13 Jan 2025 18:58:48 GMT

I have had EE Broadband for 8 months now and still can't pair my Smart Hub with the EE App so have no WiFi controls and cannot manage my hub on the app. I have tried contacting EE on a number of occasions but they have been no help. I transferred from Sky and have been very disappointed by the service! I have tried scanning the QR code but nothing happens. I have tried manually entering the details and nothing happens. Can anyone help?

Re: EE Smart Hub wont pair with EE App

EwanArm39 — Mon, 13 Jan 2025 19:04:09 GMT

I have just tried again and when I get to the pair your hub screen it says Tap the scan button in your app but there is no scan button!!

Re: EE Smart Hub wont pair with EE App

XRaySpeX — Mon, 13 Jan 2025 19:05:25 GMT

Which EE BB plan are you on including its speed? What EE router do you have (read its label or post a pix)?

Which EE app are you using? Not the EE Home app, I hope.

Re: EE Smart Hub wont pair with EE App

EwanArm39 — Mon, 13 Jan 2025 19:09:22 GMT

I am on The Full Fibre 300 plan with a black EE Smart Hub and I am using the EE App, not the EE Home App

Re: EE Smart Hub wont pair with EE App

XRaySpeX — Mon, 13 Jan 2025 19:15:34 GMT

Which black Smart Hub? There are at least 4. Read its label or post a pix.

It's probably but not certainly the correct app.

Re: EE Smart Hub wont pair with EE App

Profile closed — Mon, 13 Jan 2025 20:09:13 GMT

@EwanArm39

Failure to open WiFi Controls was only one of several issues I had with the BT>EE transition. Got this all the time. It was included in a global complaint I sent direct to the Executive and ultimately was manually fixed by someone in the BB Tech team. At the time it seemed to be a common issue. Works fine now on my phone and tablet. If you can’t get CS to pass you to a BB Tech, complain.

Good luck.