topic Re: Newer Router (Smart Hub Plus) on 'old' EE broadband in Broadband & Landline

Newer Router (Smart Hub Plus) on 'old' EE broadband

RukaziSintakumo — Mon, 13 Jan 2025 13:15:46 GMT

Hello everyone!

I have a 'new' EE broadband plan about to start on 20th January. Same price, same speed, same connection, nothing really changes. However, as I was on an 'old' EE broadband plan, I'm getting migrated to the 'new' EE broadband system. Having a full-on cancellation of the old one, and having a new one with direct debit established. (the whole spiel)

Now, I got also a new router today in prep for this (The Smart Hub Plus) and I was wondering if I could technically already set this one up and it will work on the older plan until the new one comes into effect next week. Is that possible?
I tried to look for an answer but it seems like no one posted about this here before.

Kind regards,

Rukazi

Re: Newer Router (Smart Hub Plus) on 'old' EE broadband

Chris_B — Mon, 13 Jan 2025 13:25:37 GMT

@RukaziSintakumo yes you can as this is exactly what I did. on your live date, though you might find it switch off and switch back on.

Re: Newer Router (Smart Hub Plus) on 'old' EE broadband

Matt_124 — Mon, 13 Jan 2025 15:26:22 GMT

Also another point in case you get confused: going forward your Broadband (router settings and billing) should all be managed in the main EE App, and no longer in the older EE Home app.

Re: Newer Router (Smart Hub Plus) on 'old' EE broadband

RukaziSintakumo — Mon, 13 Jan 2025 15:28:14 GMT

Thank you both for your answers!

I can confirm that the new router worked immediately after plugging it in! Simple plug’n’play! 🙂

And thanks @Matt_124 ! I’ve always managed the router through the admin portal directly rather than the app but that’s good to know! 🙂

Re: Newer Router (Smart Hub Plus) on 'old' EE broadband

XRaySpeX — Mon, 13 Jan 2025 15:46:47 GMT

Which EE BB plan are you on including its speed?

The SH+ router, is it the SH31B or the SH32B model. If you have FTTC the SH32B won't work on it.