topic Re: WiFi cams not connecting in Broadband & Landline

WiFi cams not connecting

Buckleberry — Sun, 08 May 2022 09:22:45 GMT

Not sure if this is the right place to post, so forgive me if not. I've just upgraded to EE full fibre but my wifi security cameras no longer connect to the network. I've read that I need to change my android phone back to 2.4 from 5.0 but have no idea how to. I don't want to mess up all the devices that are connected correctly but the wifi cameras go via an app on my phone to set them up. Can anyone explain in very simple steps how I can do this without renaming everything which will be a right pain if I have to. I've looked in the router settings and can see most of what's connected (some just say unknown so I've no idea what they are!) but I've no idea how to change my phone back to 2.4, and don't want to stuff if all up. Any guidance would be very gratefully received.

Thank you.

Re: WiFi cams not connecting

Chris_B — Sun, 08 May 2022 09:34:14 GMT

@Buckleberry you need to log into the router via admin mode and temporary turn off 5 GHz.

You will find on the back of the router and IP address which should be 192.168.0.1 you enter that into a web browser you then type the admin password which should be printed on the back of the router and depending on what router you’ve got it could be Admin but if it’s a EE smart router it’ll will be unique to your device.

Or alternatively move away from your router putting a greater distance between you and the router and your device is more likely to change the 2.4 GHz and so you haven’t got to do any of that what I wrote above. You might find you’ll have to turn Wi-Fi off/on on your phone to force it to change.

2.4Ghz has a longer range than 5Ghz

Re: WiFi cams not connecting

Buckleberry — Sun, 08 May 2022 09:34:15 GMT

Thank you. Is it something that is clearly obvious one logged in or hidden somewhere..? Also, if I switch 5ghz back on afterwards will my phone still connect to the camera or will it have to stay on 2.4ghz. Thanks

Re: WiFi cams not connecting

Chris_B — Sun, 08 May 2022 09:37:35 GMT

@Buckleberry you see the option to turn off 5 GHz

. You’re not connected to the camera from your phone. You are connected to your router and that can be 2.4Ghz or 5Hhz. Your router is connected to the camera with 2.4Ghz .

So it’s

phone 2.4 or 5Ghz > router 2.4Ghz > camera

Re: WiFi cams not connecting

Buckleberry — Sun, 08 May 2022 11:41:23 GMT

Thank you, Chris. So, I need to temp disable the 5ghz, then try to connect the cameras but won't they disconnect when I switch the 5ghz back on?

Sorry to be so thick!

Thank you

Re: WiFi cams not connecting

Buckleberry — Tue, 17 May 2022 20:13:37 GMT

Rather annoyingly, the cameras still won't connect. Only when I connected one by RJ11 cable would it work. Would I need to enter the IP address on the DMZ? I have 2 cameras so don't know if I can only have one in the DMZ.

Thanks

Re: WiFi cams not connecting

Jasonwho1974 — Sun, 29 Sep 2024 07:27:16 GMT

Hello, Just thought I'd reach out to U, as I've just joined EE & have exactly the same problem.

My son's disabled soi have a monitoring camera to watch him, it's a Reolink C1 Pro, it won't connect to my WiFi but will connect with an ethernet cable & also to my mobile hotspot.

Did U resolve this in the end & if so How??

Re: WiFi cams not connecting

JimM11 — Sun, 29 Sep 2024 07:54:34 GMT

@Jasonwho1974 Had a quick look at the camera spec, should be able to connect on both bands from what i see, was your camera connected before this to another router as you say that you have just joined EE, what EE router do you have? and when you try to set it up, would have the camera close by the router to assist helping it get a stronger signal. see how that goes first. Wireless wifi issue as you can seem to connect via the ethernet fine.

Re: WiFi cams not connecting

XRaySpeX — Sun, 29 Sep 2024 07:57:17 GMT

@Jasonwho1974 : Try on the Advanced > Wireless Settings page to temporarily disable the 5 GHz WiFi band & move off the Smart channel while connecting problematic 2.4 GHz devices.

Re: WiFi cams not connecting

Jasonwho1974 — Sun, 29 Sep 2024 12:20:57 GMT

Tried all the suggested steps but still no joy at all

Re: WiFi cams not connecting

Jasonwho1974 — Sun, 29 Sep 2024 12:21:51 GMT

Yes already tried that as that was my first thought.

Re: WiFi cams not connecting

JimM11 — Sun, 29 Sep 2024 12:32:13 GMT

@Jasonwho1974 If you get time logon to the router, take look at the wireless security, if it is on wpa3, change to wpa2 - personal, save change, and you may have to reboot the router.

Re: WiFi cams not connecting

Anomander — Sun, 12 Jan 2025 19:07:09 GMT

I realise this reply is 18 months after the initial question was asked by Buckleberry, but having found a solution I thought I would post it.

I have 6 Hive cameras (4 indoor / 2 outside) that worked fine with my old BT Smarthub 2 and ADSL connection. I upgraded to EE FTTP @900Mbps and a EE WifI 7 Smart Hub Pro + Wifi Pro mesh and everything worked with the new network running WPA3 EXCEPT my Hive cameras. I tried repeatedly to connect 2 different cameras varying different elements (thereby deleting the old wifi details) but they would not connect. BUT note that my 360 Hive hub connected ok. I then activated the compatibility mode network, allowing WPA2 clients to connect but that did not help (nor did deactivating 5GHz).

However, I then changed the name (SSID/passwords) of the compatibility mode to my old BT router, immediately the 4 Hive cameras I had not touched joined the network and became fully functional. I then took my old router and the two recalcitrant cameras to a friend with BT ADSL. Hooked up my old BTSmartHub 2 and the cameras joined that networked straightaway following usual the networking onboarding process. I then took those cameras home et viola(!) they joined the EE compatibility network that was broadcasting the old network SSID too.

I am not sure of the underlying reason for this behaviour, but I guess that Hive have not been updating the wifi s/w stack in the cameras once they were announced EoL @1 Aug 2025. Whereas the Hive Hub etc is receiving updates.

Don't get me started on my thoughts of Hive abandoning a large segment of their user base who paid a huge amount of money for those perfect functional and aesthetically pleasing cameras...

Re: WiFi cams not connecting

JimM11 — Sun, 12 Jan 2025 19:18:28 GMT

@Anomander As long as you got it working, all that matters.