topic Re: Relocating Full Fibre entry point in Broadband & Landline

Relocating Full Fibre entry point

Lard — Sun, 12 Jan 2025 12:46:26 GMT

Hi. I have EE full fibre which currently enters the property at ground level. I am about to have some work done to the house and the contractor has asked for me to arrange for the box to be moved to another location. I have looked at Open Reach but can’t see how I can request someone to come and do this. Work is due to start in 10 days. Can anyone advise on how I get this done quickly?

Re: Relocating Full Fibre entry point

Chris_B — Sun, 12 Jan 2025 12:50:59 GMT

@Lard You need to call customer support to request this.

There will be a charge for this to be done and you might not get an engineer within 10 days.

Re: Relocating Full Fibre entry point

XRaySpeX — Sun, 12 Jan 2025 16:08:45 GMT

Which box? The exterior 1 or the interior 1 (ONT)?

Re: Relocating Full Fibre entry point

Lard — Sun, 12 Jan 2025 16:32:08 GMT

It is the box on the external wall where the cable comes into the property.

Re: Relocating Full Fibre entry point

XRaySpeX — Sun, 12 Jan 2025 16:46:01 GMT

That can be moved anywhere (by OR) horizontally along the line leading to the hole in the wall.

Re: Relocating Full Fibre entry point

JimM11 — Sun, 12 Jan 2025 16:49:48 GMT

@Lard It's an OR or there contractor to move the said box, still has to be done and organised by EE CS, and 10 day's is pushing it for the request, until you call see what date they give, are you having it all done same day, ie disconnect move and reconnect? And not multiple visit's.