topic Port change in Broadband & Landline

Port change

Samjw1 — Sat, 11 Jan 2025 11:07:14 GMT

Hi all

I have recently had FTTP installed to the property

but the router is still flashing orange

the issue is my service is coming out DSL port , not the WAN port

I believe I need to access the router be going on 192.168.1.254 hub manager to get this change. But I don’t know what options to choose to change the port.

can anyone help me

Re: Port change

JimM11 — Sat, 11 Jan 2025 11:20:59 GMT

@Samjw1 What EE Router do you have? If the latest then there is NOTHING for you to change in the router, IF your FTTP service is active which you would have been advised at the Installation side, then all that is required is the Swap out the cable disconnecting the DSL side, and if you did not have one, then EE would have sent you a Ethernet cable to plug from your new ONT to the WAN connection on the EE Router. The DSL cable becomes redundant and can go back in the box.

If you have a BT router then let us know.

Re: Port change

Samjw1 — Sat, 11 Jan 2025 11:31:09 GMT

I have an EE router which has a WAN port

I have I have plugged the new cable in from the ONT to the WAN port

but my router is still using the DSL port and the WAN port won’t work

I have accessed the hub manager and I can see on the connection status it still says DSL port access. The connection needs to be changed to WAN port so my service can actually work

Do you know which options I chose EE hub manager to get this change ?

Re: Port change

JimM11 — Sat, 11 Jan 2025 11:34:52 GMT

@Samjw1 Take a look on the link below, say if ANY of the routers you see if yours is there.

https://ee.co.uk/help/broadband/getting-started/compare-our-range-of-broadband-hubs

Re: Port change

Samjw1 — Sat, 11 Jan 2025 11:40:35 GMT

I have the EE smart hub plus

Re: Port change

JimM11 — Sat, 11 Jan 2025 12:30:37 GMT

@Samjw1 Then it is automatic port swap over from dsl to wan, switch the hub of leave a minute and back on.

You are sure that the fttp service is active? Picture link below, what to expect on status screen.

Broadband & Landline - The EE Community

Re: Port change

Samjw1 — Sat, 11 Jan 2025 11:54:07 GMT

All lights are green on the ONT

engineer tested the line last week which came back all good , with good light

but the issue is my router still thinks it’s using the DSL port not the WAN port

I have been informed I need to access the 192.168.1.254 hub manager to change the connection status WAN port but don’t know the correct options to choose

So I was hoping someone on this forum room would know

Re: Port change

JimM11 — Sat, 11 Jan 2025 12:04:40 GMT

@Samjw1 If you are not prepared to read the post, and take in what is said, then that is it.

THERE is nothing, nada, on the EE Smarthub+ router to change. It is AUTOMATIC.

If your FTTP service is working then it connects, the Installer SHOULD have done, checked, plugged your router in made sure the FTTP was live, your fttc connection is then dropped and of it goes.

If it does not work then you have a FAILED fttp install, lights on the ONT mean nothing if OR/EE have NOT done there part correct.

Re: Port change

Mustrum — Sat, 11 Jan 2025 13:16:23 GMT

@Samjw1 confirm the dsl cable is disconnected from the router and the wan port is connected via an ethernet cable to the Lan port on the ONT, then using a suitable object insert it and hold until the lights change into the oinhole on the back of the router.

Let us know after you have made a cuppa how that goes.

Re: Port change

XRaySpeX — Sat, 11 Jan 2025 13:32:54 GMT

Login to the router & post an image of the initial Home > Status page. Then post as image of the connections at the back of the router.