topic Missing wifi7 extender in Broadband & Landline

Missing wifi7 extender

Jaquinl — Sat, 11 Jan 2025 08:39:48 GMT

I switched from BT to EE and ordered the new WiFi 7 router and extender. Initially I was sent the WiFi 6 smart hub, then after hours on the phone finally got the wifi7 router but no extender. After many more calls I got sent another WiFi 7 router with no extender.
Every time I call it takes hours and I get passed between departments.

has anyone received the full WiFi 7 kit?

and tips on how to get through to the right department and get something fixed?

thanks for any help

Re: Missing wifi7 extender

JimM11 — Sat, 11 Jan 2025 09:48:00 GMT

@Jaquinl There is no reason that EE CS should not be able to sort it out for you, call them again. be specific, they are and continue to send the SH40J to you, and you just require to get one SW40J the smart wireless pro extender, also have them send you a returns bag for the excess so you can send the extra unit back to them.

Re: Missing wifi7 extender

Jaquinl — Sat, 11 Jan 2025 10:01:40 GMT

I’ve spent multiple hours on the phone trying to do just that and they just send me the main WiFi 7 hub again. It’s frustrating

Re: Missing wifi7 extender

pcoventry8 — Sat, 11 Jan 2025 21:57:15 GMT

Yes. I was connected on Thursday but got the kit (shrink wrapped together as one) about a week before that.

Re: Missing wifi7 extender

Jaquinl — Mon, 13 Jan 2025 20:58:10 GMT

After multiple hours on the phone I have cancelled all my services and am moving to another provider. I just don’t have the time to cope with administrative issues at this company.
Spent hours on the phone trying to resolve the issue and get the right hardware.

I am happy if others have solved the problem and got what ordered but I’m off to another supplier. Cancelation costs have been waived by complaints dept. however overall it’s taken a huge amount of my time that as a freelance contractor I didn’t have time to spend.

good luck.

Re: Missing wifi7 extender

JimM11 — Mon, 13 Jan 2025 21:02:31 GMT

@Jaquinl Not easy to get anything sorted, just be sure that you have something from EE regarding the Cancellation cost's like e-mail etc, they have been known to mess with that later down the line!